Voicemail notification

gauchoscl77
Newbie

How can I turn on voicemail notification in iPhone xr

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vzw_customer_support
Customer Service Rep

gauchoscl77,

 

Getting notifications for your voicemail in the iPhone XR is fundamental, and you've come to the right place for help! Let's get you set up for success. To make sure I am on the same page and we are going down the proper path for a solution, I have a few questions for you. Have you already gone through the setup of the iPhone's voicemail (shown here: http://spr.ly/6605Ea7TF)? If this is just for your voicemail notification, how are your other notifications (ringtone, text, etc.) working for you? Or, are you referring to the red indicator that typically pops up on the green phone icon?

 

We look forward to getting a solution in place for you.

 

RyanC_VZW

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gauchoscl77
Newbie

I transfer my voicemail so I don’t go through the setup steps. Yes, everything is working fine except no voicemail notification red to let me know there are voicemails. I miss a bunch of important messages and my voicemail box is full. Thanks for the help.

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vzw_customer_support
Customer Service Rep

This information is helpful, gauchoscl77. Please try clearing out your Voicemail Box if you have not done this already. CecileC_VZW

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gauchoscl77
Newbie

I have cleared out the inbox

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vzw_customer_support
Customer Service Rep

Your efforts are appreciated, gauchoscl77. Next, please verify your notification settings. Refer to http://spr.ly/6609ExqTf for steps. After that, turn your phone off then back on. Please keep us posted.

TracyB_VZW

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gauchoscl77
Newbie

Perform the notification steps. Still no voicemail notification. Thank you for the help.

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vzw_customer_support
Customer Service Rep

Thanks for trying that out, gauchoscl77. To clarify the issue you are experiencing, what happens when people try to leave you a Voicemail? By chance, are they getting an error message that your Voicemail is full? 

 

CarmenT_VZW

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gauchoscl77
Newbie

When somebody leaves a message I don’t know that it is there because of no notifications. A friend had to email me to let me know that my voicemail is full. That when I know the voicemail notification does not work. Thank you for helping.

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vzw_customer_support
Customer Service Rep

We appreciate the additional details provided gauchoscl77. After further review, I see this is currently a known issue that is currently under investigation with iOS devices. In the meantime can you please dial *86. After you log into your voicemail using your pin number, the mailbox will be corrected. Once this has been completed, please test voicemail and keep us updated. 

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gauchoscl77
Newbie

Yes the voicemail notification is working now after performing the steps that you describe. Thank you very much for tracking and fixing the problem. Your effort is much appreciated .

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vzw_customer_support
Customer Service Rep

We are so glad to hear your voicemail is back up and running. Thanks for keeping us in the loop. If there's anything additional we can assist with , we're here for you. Thanks for being the very best part of the Verizon family.  KatiM_VZW

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Logimouse
Newbie

I have iPhone 7 that I use for medical practice. Frequently my mailbox is full but I am not notified so patients cannot leave messages for me and I don't know they are trying. Is there a way to be notified when the mailbox is full?

 

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vzw_customer_support
Customer Service Rep

There is currently no way to send a notification when your Voicemail is full. I know how important they are, especially in your line of work. You do not have to call in to check your messages, so I would recommend checking the Visual Voicemail, and you'll see the number of messages. You can also change the alert sound, when a new message comes in. Click here for those steps: http://spr.ly/6606HwtTy.

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