Voicemail with no missed call, doesn’t ring, straight to voicemail

JLH1588
Newbie

I am having a huge issue with missing calls, someone will call me and my phone will not ring or even show a missed call yet then some time later a voicemail will pop up.  I work remotely and I have missed calls from colleagues as well as my boss.  It’s extremely embarrassing and unprofessional when I have no idea that my boss tried to reach me until hours later when a voicemail pops up.  It’s not very believable when I explain that I never got a missed call, although that’s exactly what’s happening.  I pay a lot of money for Verizon service and for my iPhone 12 Pro and I just want it to receive phone calls!

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vzw_customer_support
Customer Service Rep

Hello, JLH1588. Thank you for reaching out to us with your concern. As a user myself, I manage my family's life from my phone, and now how important it is to receive your calls to not miss anything important. I am here to help. To start, how long ago did you notice the problem begin?  ~Pamela

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JLH1588
Newbie

It had happened a few times over the last year, but more so over the last few months.  I’ve started noticing it very frequently since March/April.  

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vzw_customer_support
Customer Service Rep

Those are the kind of details we need, JLH1588. Since this got more frequent in the past few months, have you noticed any other strange things on your phone? When is the last time your phone was powered off for a minute or two and then restarted?

 

-George

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JLH1588
Newbie

I restart my phone almost every morning, at least 4 times a week, in hopes to prevent this from happening but it doesn’t help at all.  There’s nothing else going on with my phone, just this issue.  It is updated to the most recent iOS. 

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JLH1588
Newbie

This is becoming more of an issue, can I please get some help?? 

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vzw_customer_support
Customer Service Rep

Are you only missing calls while at home, or does this happen when out and about too? Are you connected to Wi-Fi at home? What is the signal you are getting?

 

-Christopher

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JLH1588
Newbie

It happens mostly at home, I am connected to wifi at home automatically. It has happened occasionally while out but I really can’t be sure because I don’t know until sometimes hours later when a voicemail pops up.  I have tried enabling wifi calling and it still happens, it has happened when I’ve had two bars before. 

This is becoming a huge issue for me as I work remotely and need my phone to get calls, I am seriously considering switching carriers if there is no solution. 

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vzw_customer_support
Customer Service Rep

I am sure we will figure this out. I totally get needing to get these voicemails. I will send you a private message to further help you. 

-Amber

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