Why is my caller id showing unknown caller?

I recently upgraded from an iPhone 5S to an iPhone 7. I work for a school district and when someone calls me from a landline within the school district I get an Unknown Caller instead of a number or contact. Anyone having this issue ? I did not have this issue with the 5S and I do not like answering Unknown calls. Turns out the calls are coming from my supervisor or administration.

Accepted answers

doctr728

Success ! I turned off the HD Voice option from My Verizon account and I am receiving numbers on the Caller ID from the office landlines again.

If anyone is getting Unknown calls from an Office, Hospital, Doctor's Office or Schools, go to My Verizon, look for Apps and Products, then remove HD Voice. It worked for me on an iPhone 7 with IOS 10.1. Good Luck !!

All comments

joelr_vzw

doctr728, Knowing when your boss is calling is essential. Let's figure out what has changed. Is anything else acting up on your phone? Have you gotten any error messages? What zip code are you at when this happens?

doctr728

Nothing has changed except i up to iPhone 7. Everything else on the phone is working correctly. Most of my calls from my boss are when i am on campus at work. The area code is 08690

doctr728

There are no error messages.

Verizon_Support

Let's see if we can get to the bottom of this! Does this occur with all calling numbers that are not in your contacts or just the one number?

HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

doctr728

When I receive a call from any of our 4 schools on campus the caller ID says Unknown. I used to get the main number for the district on my iPhone 5S. I have a few numbers from schools in my contacts but they all come in as Unknown. There are all landlines. Is there a way I can talk to you on a phone ?

AJP79

I manage the phone system for my company and this is happening to lots of users personal phones. When we call a Verizon phone from the office it shows up as Unknown on iPhone and Restricted on Android phones. I think it is only happening to users who have been upgraded to HD voice. OI would absolutely love to figure out why.

doctr728

Someone told me that it has something to do with the dual processors in the new phones. The processor has to determine if it is a phone call or data.

AJP79

I ended up having to edit the custom dialing rules for the trunk PRI on our VOIP system. Once I made the change, all of the phones I was seeing Unknown/Restricted on changed back to displaying digits when receiving a call from the office.

doctr728

I will check when I get into work tomorrow and will let you know. Thank you.

doctr728

I am still getting Unknown calls from the office. Is there something on the phone settings that I need to change ? Please let me know.

KinquanaH_VZW

I'm sorry you're still receiving unknown calls on your phone from the office doctr728 .Here is a link about caller id Terms Conditions Caller Name ID | Verizon Wireless . The caller id issue can also occur because of the carrier being used by your office/school district. Have you advised them of your issue and how their number is showing in your phone. It may be a common occurrence with other phone users.

We have a Name Id feature that can be added to your account. The feature is an enhanced Caller ID feature that allows customers to receive more information about inbound calls.

KinquanaH_vzw

doctr728

Success ! I turned off the HD Voice option from My Verizon account and I am receiving numbers on the Caller ID from the office landlines again.

DONMCK21

What exactly did you have to do to the dialing rules on your PBX's Gateway?

We are having the same issue.

doctr728

I did not change anything except the HD Voice option through My Verizon. I removed it from my account.

DONMCK21

Can you provide any specifics as to what change you made to your trunk PRI?

I work at a Water District and customers with iPhone 6 and 7 see Unknown when we

call them. We need them to see the number. I believe this started with IOS 10 release.

If Verizon could provide some assistance that would also be appreciated.

AJP79

My fix was specific to our ShoreTel VOIP phone system. I copied and pasted my fix from the ShoreTel forums.

try logging in to director with "support entry" and under custom dialing rules for the trunk PRI put in ;2E That normally fixes it.

You can read a discussion on ;2E for ShoreTel at https://www.shoretelforums.com/forum/shoretel-tech/administrators/1072-inbound-and-outbound-caller-id

CORBOW41

ok I will have to see if our setup is similar at all. Thanks for the quick reply!

Verizon_Support

We are always here for support. Have you attempted resetting your Network Settings? KleoL_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

deb161

Why does my phone show restricted or unknown on the phone of the person I'm calling