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Why is the $400 promotion not in the re-processed iPhone X agreement?

andpentons
Enthusiast - Level 1
‎11-29-2018 04:40 AM

Why is the $400 promotion not in the re-processed iPhone X agreement?  They "re-processed" my Black Friday iPhone X order (2 phone upgrades) but now do not have my promotion in the new agreement and want me to sign it to ship out phones out.  Having someone help me has been a fiasco. 

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JOEBER61
Enthusiast - Level 2
‎11-29-2018 09:54 AM

I have had this same problem and i have threaten to leave Vz and they just dont care

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vzw_customer_support
Customer Service Rep
In response to JOEBER61
‎12-01-2018 10:02 AM
Corey_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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coreym_vzw
Verizon Employee
In response to JOEBER61
‎12-01-2018 10:11 AM

We do not want you to feel this way. Let's make sure you receive the promotional value you qualify for. For us to fully assist, respond to the private message.

Corey_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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