Why won't my device connect to network extender?

[jrh4054]

My wife's new iPhone 6+ won't connect to our Network Extender.  I tried resetting the extender and the phone connected for a short time, but wouldn't stay connected.  Other devices, including other iPhones and several Android phones/tablets, connect properly.  What do I do?

[vzw_customer_support · Accepted solution]

Jrh4054, I can see how that can be confusing. Let's get your wife's phone connected to the Network Extender. Can you check this setting for me in your wife's phone. Go into Settings, Cellular, Enable LTE, and make sure this is on Data Only. Then test out to see if the device is connecting to the Network Extender. Please keep us posted.

KevinR_VZW
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[nicholasbranson]

You will want to go in to Settings>Cellular>Enable LTE> and choose Data Only. This will disable the Voice over LTE option, which is likely causing the phone to try to connect to a weak LTE signal rather than the network extender voice protocol.

[nicholasbranson]

my bad, I didn't refresh my page before submitting this finally, or I would have seen that verizon already posted what is most likely the resolution.