Why won't my device work in my apartment?

[nscioli]

Hi Verizon,

For the past 4-5 days, I have been unable to make calls while I am in my apartment, and texts are constantly coming back "failure to send message." I have visited a Verizon store nearby, and they reset my network settings, which I have now done numerous times. It seems to just be when I am in my apartment, but it is odd b/c it just recently started being a problem. No recent damage to phone. Its an iPhone 4s, my zip code is 94904, right outside San Francisco. Anything else I can do to fix this problem?

Thanks!

Niki

[vzw_customer_support]

I want you to enjoy reliable service in as many locations as possible nscioli! I do see some challenges for your zip code to the west. Indoor locations will offer additional challenges, as our control is limited with structures. How is the service outside your apartment? Are you power cycling your device daily? When did you last update your preferred roaming list? Dial *228, option 2.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

[nscioli]

HI Jonathan,

Thank you so much for getting back to me so fast. I really appreciate it.

Interesting about my zip code, I didn¹t know that. My work zip code is 94945

and I experiences problems here as well, thought not to the extent as at my

apartment.

To answer your questions:

Service outside my apartment is much better, phone works smoothly for the

most part, though sometimes the 3G is a 1X? I don¹t know what a 1X means.

Also, sorry to be dense, but what exactly is "power cycling² ? Shutting my

phone on/off? Sorry to be clueless!

No idea when I last updated my roaming list, I will do that right now.

Thank you for your continued help with this.

Niki

[vzw_customer_support]

Niki,

Thank you for the information. It sounds like issues are more related to structural interference. Now you did state that the issues started more recently in your apartment. Do you know if anything is/has been added to the apartment recently: i.e. new construction or sattelite dishes what not? Also power cycling is the process of turning device on and off. Keep us updated on this information and I am sure we can resolve this together.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

[nscioli]

Hi Tony,

Thanks for your continued help with this issue. I certainly need to power

cycle my phone regularly, I am quite bad at doing that. As far as

construction/satellite dishes, I can only assume so, though I haven¹t

directly seen anything. But I do live in a building that has new tenants a

lot and in a major thoroughfare with traffic/construction/etc.

Niki

[vzw_customer_support]

Niki,

I do appreciate the details! Were you able to power cycle your phone? Did that improve your experience at all? We definitely want to make sure you have the best connection possible. Please keep us posted!

RuthW_VZW
Follow us on twitter @VZWSupport

[nscioli]

Hi Ruth,

Sorry for the naivety, but how long should I power cycle the phone for? How

long keep it off for? I have done it a few times now, without any change in

the situation.

Thanks!

Niki

[vzw_customer_support]

Your patience is very much appreciated on this issue nscioli. We are committed to getting this issue resolved for you. May I ask was it working prior to the 4-5 days that you specified in your original post? Also, what iOS and carrier version do you have installed? If you haven't done so then I would recommend resetting the network settings and retest. Here's a link on how to do so.

http://vz.to/KYrDqd

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

[nscioli]

Hi Arnett,

I have Reset my network settings numerous times, and nothing has changed.

And yes, prior to this problem and the date is started, my phone worked just

fine in my apartment. I have iOs7 installed. I don¹t know what a ³carrier

version² is, I am sorry.

Thanks for the continual help with this. I really don¹t know why suddenly

out of the blue my coverage with Verizon is not working. It use to work

great with your company. It is a shame this is happening ­ I hope we can

figure this out.

Thanks,

Niki

[vzw_customer_support]

Hello nscioli!

Thanks for trying the troubleshooting steps we provided. I'd like to ask you to try one more thing for me. Please restore your device. Let's see if we can figure this out once and for all! Follow these steps:

http://vz.to/1aLVglM

Thanks,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

[nscioli]

HI Christina,

I will do this now. iTunes also updated my carrier settings so maybe that

was part of the problem?

Niki

[nscioli]

Hi verizon,

I rest the phone and no changes. Quite unfortunate -I've never had a problem with my Verizon service before. Anything else that can be done?

Thanks,

Niki

Sent from my iPhone

[vzw_customer_support]

Hello nscioli,

We appreciate your continued patience for running through the troubleshooting steps. The final thing we can do is submit a ticket to have our engineers review the area. We can visit in-home solutions after a ticket has been completed. You can contact us at 800-922-0204 and choose option 3 from an alternate line or you can send us a direct message so we can get started. Here is a quick link with steps on how to send a direct message via this channel: http://vz.to/JHSJ3J Thanks!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

[nscioli]

Hi Verizon,

I am curious, I heard you that there is some sort of device you can put in

your home to boost your reception? Is this an option?

Thanks,

Niki

[vzw_customer_support]

nscioli yes you heard correctly! We do have network extenders that can be purchased to help boost the signal indoors. To learn more please visit http://vz.to/IHRT6h . However we want to do everything we can from our end with our engineers first.

AshleyS_VZW
Follow us on Twitter @VZWSupport

[nscioli]

So, next step are an appointment w/technicians?

[vzw_customer_support · Accepted solution]

Hello nscioli,

Your patience on this matter is greatly appreciated. In a traditional situation, a ticket would be the next step in verifying/confirming the issue. Upon reading your original post, you stated that the issue is only in your apartment. If this is the case then my professional opinion would be to try the network extender. I'm confident that you will be more than happy with the extender's performance in your apartment. While we can open a ticket for you, the results of the 3-5 day investigate will likely lead to the same conclusion. In eith case, the choice is yours my friend. How would you like to proceed?

ArnettH_VZW
Follow us on Twitter @VZWSupport

[gendudr]

GSM not CDMA is better indoors. TMobile gives better signal than Verizon's CDMA indoors. I have both and recently have been reaching for my TMobile device when in the past Verizon used to be the best. No longer, sadly.

[Tidbits]

Doesn't matter GSM or CDMA. What matters is frequencies and terrain.