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customer service

Brad_k1980

I asked for help on here and no one would come to my rescue to help activate a eSIM for a iPhone that I requested help for, why why why am I not receiving the best help/customer service like I should be receiving as expected, I just don’t get it, y’all want me to hav me service with y’all but y’all don’t wanna help me when you supposed to provide customer service 24/7, Do I need to switch carriers if that’s the case, if so then fine, been asking for help since Tuesday on here and no one would respond.

Comments

Verizon_Support

We want to make sure you're able to get the help you need with your activation. The last thing we want is for you to feel like you're not being heard when you ask for assistance. We're going to send you a Private Note so we can get to the bottom of this.

~Jesse

Brad_k1980

My phone just stopped working today and does not have any connection to the Verizon Network. I can send and receive iMessages and that is it. If I try to make a call, it will say call failed, and when people try to call me, it goes straight to VM. It keeps switching from having bars to SOS. I have rebooted my phone multiple times and done all of the troubleshooting.

Verizon_Support

We're sorry to read about the issue with your device. Is the device on the latest update? Does this happen everywhere or at a certain location? ~Peter

Brad_k1980

Hey there I’m good now as I don’t have that iPhone SE anymore as it was sent off yesterday to go on to the warehouse for account credit to be applied to my account once it is received and assessed, I look forward to receiving that little credit of only $115 to be applied to my account, so now I have the 14 pro max phone on my account and I love it better than that SE I gots to say

Verizon_Support

BradKing2 Thats an amazing upgrade and I'm glad to read that you got the issue resolved. We'll be here in case you need anything else. ~Peter

Brad_k1980

Everything is now normal about my phone and stuff, the connection is working perfectly fine now, the calls now going through as I took my phone to a store and got help in person, I can now see service bars and not SOS anymore, all of the troubleshooting is fixed

Brad_k1980

Ok then and if I need any help for anything else I won’t hesitate to contact y’all.

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