My son has a i phone 4s and i went online to upgrade him to i phone 7. There was a offer for $199 for 2 year contract and I accepted it. However after I placed the order, it said that his monthly access fee will be increased from $20 to $40 !!!! Doing the math, it turned up to be more money than doing the device payment plan (factoring 2 years of monthly overall bill)... I feel scammed... I have been with verizon for more than 10 years... I am on hold with vZ but it take forever for someone to pick up the phone . I feel so horrible.
