I have not been a member with Verizon very long... only since May/June 2018 but I have loved their service until today.
When my husband and I first signed up, we purchased 2 brand new iPhone 8 pluses. We brought a total of 10 additional customers onto our plan or their own plan between 2018-2021. We paid off our 8 pluses and traded them in to purchase the XS Max's when they came out. Our other lines have had brand new iPhone 7 pluses, Galaxy s10's, 8 pluses, and 11's. We have also purchased all of our accessories, airpods, iPads etc through them.
December 2020, we upgraded 2 of the 7 pluses and the XS Max's to 11's and also upgraded to a Samsung 5G for one of the other lines.
All of our iPhone 11's have been absolutely atrocious since we got them. They're way to slow to use on a daily basis, they turn off and sometimes won't turn back on, freeze up, drop calls, won't push notifications etc. The list of issues that we have all had with these phones could go on for a light year.
We have obviously attempted to fix them ourselves by resetting them every day, making sure they're updated at all times, clearing out our browsers once a week etc. It did not work.
In the last 4 months, I have been back and forth between Apple's Tech support and Verizon's Tech support and I am getting nowhere. I hate having to look for a different phone company that will buy out my lines because I really like Verizon. But my family's safety comes first.
Verizon will not let me turn in all 4 11's (without having to pay them off) and purchase 12's instead.
In the last 3 years of being a Verizon customer, we have spent over $10,000 with them. We have always paid full price for everything, I am on their insurance plan and apparently nothing is covered.
I understand that Apple is the one who makes the 11, but I purchased the phone through Verizon. It would be nice for them to recognize that the 11's are terrible and allow us to turn them in at no additional charge and then purchase new phones.
I understand I have not been a customer with them for that long but the phones are bad and they know it because 77 pages of customer discussions on the iPhone 11 board proves it. Along with everyone else who had the issues.
I am literally paying for a phone that won't stay turned on right now. Verizon's policies are appalling.
