Ordered the iPhone 14 pro max on 9/3 with an estimated delivery date on 9/30. On 9/20 received an e-mail that my payment had failed and I needed to update payment by 9/17. I updated the payment info but the hold on my order remained. I called Verizon customer service and they sent me another link to update payment and assured me that my card wouldn’t be charged multiple times. My credit card has now been charged three times and all of them have posted and still the hold on my order remains. I have now called Verizon multiple times to cancel this order and none of the Verizon Customer service reps were able to do that. I went into a Verizon store and they weren’t able to cancel this order but put me on the phone with yet another person who wasn’t able to cancel this order.
At this point I have filed a complaint with the BBB but not sure if that will do any good and have also contested the three credit card charges. I guess at this point I can try filing a complaint with the FCC or leaving Verizon and porting my phone# to a different provider. It’s really sad that Verizon has gotten so bad that they can’t even cancel on order.
