iPhone 5- Verizon rep said NO phones will be shipped before 9/21...?

[kinsaul]

So, after my order kept saying 'does not exist' I called verizon... was on hold for 30 minutes and finally get a representative on the phone which I told the following to:
I ordered my phone at 2:04am CST on 9/14, I immediately received a confirmation email with my order number.

When I go to "Check your Order Status" and enter my order number and last name, it says this order does not exist.

She informed me the order will not show on the order status page until it has shipped and it will not ship until 9/21. I questioned why my email said DELIVER BY: 9/21, and she said that is wrong... The release date is the 21st and no phones can be shipped until they are released. Has anyone else talked to hopefully a more competent representative who has told them something different??

Also, is anyone else seeing the "Order does not exist" message?  Everything online is saying later orders will be shipped later, but I ordered mine early.... Any insight would be greatly appreciated!

[bowlingirl]

I pre-ordered my iPhone 5 via telephone on Fri. Sept 14. The Verizon rep told me my card would be charged on Weds. Sept. 19 and the phone would be shipped and I would receive it by Fri. Sept. 21. Since, by Thurs. Sept. 20 I STILL had not heard from Verizon, I called to ask about the order status.

The rep said that NO ONE WILL RECEIVE their new Verizon iPhone 5 prior to Sept 26!! I was indignant, since the rep who took my order gave me misinformation. But the bottom line is that Verizon, whether on purpose or accidentally, gave the wrong info to their customer service reps who took iPhone orders.

So all of us who thought we would have our iPhones on the first available day without having to wait in long lines at the store were sorely mistaken. I won't believe the rep's time-frame promise the next time a new product is launched through Verizon Wireless.

[bkral]

I have tracking info that shows my phone in fedexs hands and being

delivered on release day prior to 1630. So you are mistaken. And we've all

learned to not listen to the phone reps, because they've all told everybody

something different.

[bowlingirl]

Well, I'm glad that you're getting your phone. But this isn't the first time I've been lied to by a Verizon rep. So I remain cautious.

[bkral]

They're just all misinformed. There's no uniformity to what they tell any

customer. But as for myself, I haven't had a single issue.

Can't wait to have my new phone tomorrow.

[bowlingirl]

You're right. And, in the end, how much difference will it make if whether we receive our phone the first, second or third day it's out? I'm just too focused on instant gratification, I guess. But I still don't appreciate being lied to.

[SW1952]

Bowlingirl - not necessarily so. I ordered mine at 9:27 AM EST 9-14 and my email, like yours, said "delivery 9-21-12".

I never saw any updates and when I called I was told that since I ordered AFTER 9AM, I would be in the set of shipments that SHIPPED on 9-21. (To say I was pissed because I took off a day from work and also arranged for some work that was being done in our house because I figured I would be home anyway.....)

Well - yesterday (Thursday) I saw a pending charge on my Visa account. This morning at round 10AM I got the shipping email with the confirmation number from FEDEX indeed indicating a delivery tomorrow, 9--21, by 3PM.

But up until my account was changed to "processing", everything I saw online (which is the same system the reps see) said "shipping 9-21". So don't say that all the reps are lying - they are only reading what they see on their screens.

[bowlingirl]

You're right. I have egg on my face and should eat my shoe. Right after posting my last message in this thread, I got an email from Verizon with a Fed Ex tracking number showing I am scheduled for delivery on 9-21-12, which is exactly what the customer service rep told me when I placed my order. So there you go.

[bowlingirl]

I just rechecked my original order confirmation email from Verizon. And, indeed...it said the order was set for "delivery ON 9-21-12." So the misinformation given me by the customer service rep when I ordered on 9-14-12 (that I would receive my new iPhone 5 by 9-21-12) was WRONG information PURPOSELY given to customers. If it had just been the agent's mistake, the order confirmation would not have guaranteed delivery by 9-21.

Verizon obviously convinced customers to pre-order the iPhone 5 via phone by LYING TO US about the delivery date. Bad move, Verizon.

[euhm]

like any Apple-fanatic, I ordered my white 64 gb iPhone 5 at 3:01 EST and got my pre-order confirmation email less than 10 mins later... with that email it said "Delivery by 9/21/12"....After reading people receiving their tracking numbers and seeing the order status changing, I called Verizon and this what they said..

"our system shows your order will be shipped on 9/21, and you can expect your order to order to arrive between 9/23 - 9/25...." has anyone else heard this? I thought pre-orders were guaranteed to be delivered by the 21st?

Has anyone cancelled their pre-order to pick one up on the 21st instead?

I'm annoyed to have to wait a few more days, but to me its the principle behind it. Guaranteed delivery means guaranteed delivery... not oh we will ship it out on the previous delivery date...

[cfspence1003]

From what I gathered from the VZW rep I spoke with, she said there is no way to cancel once your card has even a pending transaction on it.. With that said, I completely agree with you!!!

[Leminkel]

They have told me the same thing - that it will SHIP ON 9/21/2012. However, from everything I've heard and read - I still plan on receiving the phone on Friday the 21st. All of my order confirmations and status checks with Verizon (automated, online) show Delivery ON 9/21/2012. I was up ordering in the middle of the night as well.

It seems to me that this release is a little bit of a mess - I've never done any pre-ordering of anything before, but there is SO much mixed information coming from Verizon, Apple, UPS, FEDEX and previous pre-orderers that I just figure I'll get it when I get it. I'm sure it'll be here Friday - who knows. I hope you get your shipping confirmation soon and the phone arrives for you - on time!

[euhm]

seriously, g/l to you too.... i've never pre-ordered before, i was one of the lucky ones who just walked into a vzw store, picked up my iphone there....

[D805]

Found this on another post:

[Dillinger]

SPEAK OF THE DEVIL!!....JUST GOT THE EMAIL FROM FEDEX.....EXPECTED DELIVERY DATE OF 9/21!

YAAAAAAAAAAAAYYYYYYYY!!!!!!!!!!!!!!!!!!!!!

[bkral]

Ordered in first 3 minutes, and my order status still says that my expected ship date is 9/20/2012. It probably won't be here for me on Friday, and Fedex doesn't deliver on Saturdays unless you pay extra. Super sad, at the moment.

Order Number: 1576713

Location Number: 1456901

Ordered online and live in North Carolina.

[dukeguy]

Verizon customer service rep told me the same thing last night. At 10:30 I got the shipping confirmation with a DELIVERY DATE of the 21st. It is currently in transit on Fed Ex. Verizon's communication on this preorder has been absolutely dismal. I've called 4 times and got completely different answers each time.

[mikechado]

My order status currently shows this. Credit card charged last night, but still no courier or ship date. Extremely confused and so annoyed at Verizon for giving out different answers to the same question.

[pec2402]

I am showing the same order status and my card still has a pending charge.  I wouldn't sweat it, I would bet any money that you get the phone by Friday.  I ordered around 4:15am, confim email was recieved quickly and I have not yet received a tracking #/shipping email.  My guess...we see that shipping email today and it ships via FedEx or UPS 2 day...receive by Friday.  That has been my experience in the past.

[cody41]

When I check my status it says "Expected Ship Date: 09/21/2012".  I put my order in at around 5am MST.  When I received my email conformation it said it'd be delivered by 09/21/2012.  I haven't seen any charges to my credit card yet or an update on the status of my shipment.  I did email verizon yesterday to see when it'd actually ship or deliver and here's the response I got:  We apologize for the inconvenience, but your order has been received and is in our system as a pre-order for the iphone 5. This order will automatically complete on the release date. Since the order is to be completed at a later time, you may not be able to check the progress of the order. At this time there are no updates. You will receive another email regarding your order on the ship date. Your order is expected to ship no later than 09/21/2012, you may receive it as early as the 21st. We sincerely apologize for any inconvenience this matter may have caused.

So for now I'm in limbo but I sure do hope my order shows up on the 21st, I'd just wish there was better updates so we knew the status of what is actually going on?

[neoxfl]

Hi guys,

Check your receipts in my Verizon , you will see a shipping information. Mine is in the same situation. It shows FedEx 2 day shipping. I have been through this in iPhone 4 as well as iPhone 4S. We will get them on Friday.

[cody41]

I'm just converting over to Verizon from AT&T and I can't get a MyVerizon acct till my number associates as a Verizon number.