iPhone 7 poor reception

[ELAFRE94]

I just upgraded to the iPhone 7 and my reception is awful.  

I get no signal where on my iPhone 6 I had a good signal. 

I discovered if I reboot, I get the signal again but if driving I lose the signal again.  But again a reboot restores the signal.

This is terrible service. 

[GSHOCKXCC]

I have EXACTLY the same problem.  I just upgraded two 5s phones to the 7, and the new phones have worse reception than the old ones.  The software is up to date, running 10.3.2

The lack of response from VZW in this thread is appalling.  This is a known issue, an there has been no acceptable solution to fix it.  I'm am still within my 14-day window to return these phones, and I may do just that.

[oceankath]

I upgraded a few weeks ago to iPhone 7.  Never had any issues before and nor does my husband.

We live in Zip code 21093 and I work in 21212.  I never have more than 2 bars on my cell phone.

I love the phone for everything EXCEPT making phone calls.  Everyone complains that I'm breaking up or distorted.

I have tried everything suggested and still no resolution. 

[PATGRI32]

Same here. Just got the new phone today and have 2

dots

when I had 5 with my old iPhone. This stinks. May be back at Apple tomorrow.

[INTERNETISAFAD]

I've got the same deal, my 6s was great as was the Samsung edge I tried after that. Went back to the iPhone and the signal strength is horrible. Dropped calls unable to interact with my emails. And when I travel out of town I get kicked down to 3G. something needs to change, Im not paying a premium price for below average service. 

[vzw_customer_support]

Vann, I am sorry to lean of the problems you are having with your phone. We are here to provide support.  What is the zip code where you are using your phone? Which iPhone model do you have?

Ralpht_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[INTERNETISAFAD]

I'm in the 64114 area code and have a iPhone 7 plus that I got in late April/early may. I've gone through the rech support people and checked all the settings, replaced the SIM card and have a new phone due today. Since I've had the phone I've had poor reception, dropped calls and it takes about 5 mins to load an email(at least when I was in Tennessee a few weeks ago. I've never had full bars/signal strength since I've had the phone. The Samsung edge I had prior had a fantastic signal strength. So I know the signal is there but this phone is not getting it. Indoors by a window in a flat area will get me about two or three bars. If replacement phone has the same issue. Which from what I understand is a cdma signal interface issue with the iPhone 7/7plus. What will Verizon do to correct this issue? I travel and need a sound signal and am expecting just that from your service.

Sent from my iPhone

[user583]

Add my name to the list of people with this issue. We moved to a new house soon after I got an iPhone 7. For six months I've gotten bad reception in the kitchen and hallway. It switches to 3G/1X/no signal, and calls get garbled and dropped. I assumed something in our walls just blocked reception in that area, but my wife's iPhone 5 and newer iPhone 6s both work perfectly everywhere in the house.

I'm trying everything in this thread now, starting with a factory reset. If I find a fix that works for me, I'll follow up to let you all know. If I can't fix it, I'll try doing some signal tests side-by-side with other iPhones to try to get a clearer picture of the problem before taking my phone in.

Note to Verizon reps: I'm not looking for a response about my specific case. Just adding my info to the thread. (Unless a Verizon rep wants to share more details about what they mean by "working with Apple on signal strength issues." I'd love to hear that!)

[vzw_customer_support]

My cell phone is my lifeline, I know you feel the same. Our goal is great service for you, and we won't stop until you get it. When did this first start? What code are you in?

RosanneM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[INTERNETISAFAD]

From day one, 64114, an iPhone 7 plus.

If this is not corrected with the phone "swap out" what will be the next course of action?

Sent from my iPhone

[vzw_customer_support]

We can certainly get into those options. Given the time of this message, I expect you have your replacement at this time. How is it working?

NoahS_VZW   Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[INTERNETISAFAD]

Same issue, different phone.

Sent from my iPhone

[vzw_customer_support]

We want to ensure you love your services with us! To ensure your connection to the network is running full steam ahead, can you confirm your plan and data usage so far this cycle?

[INTERNETISAFAD]

Yes, yes I can.

Sent from my iPhone

[vzw_customer_support]

I want to make sure that we find the cause for your issue, INTERNETISAFAD. I see you mentioned that you tend to get up to 3 bars while near a window while indoors. Do you only experience issues, with this device, while indoors?

HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[INTERNETISAFAD]

I feel your pain! DO NOT SPEND that 250$. I've been fighting with Verizon for most of the week and have made some progress.After escalating and getting to their "tier 2" tech support staff I have found out that Verizon is aware that they have a signal strength problem with primarily their iPhone 6 platform that is now slowly spreading into their 7 platform. I too tried all the switching on land off roaming etc to no avail, got a new SIM card and even a new phone.....same outcome every time. There is some kind of conflict being caused with the phone and the cell towers. Supposedly apple is trying to figure it out with Verizon. But until they do try getting to the "tier two" people. The front line tech support are as worthless as the phone store staff and will do nothing more than waste your time and efforts.

Best of luck my fellow crap reception sufferer,

Sent from my iPhone

[SARHAR15]

Thank you so much for the advice! Do you get to Tier 2 by calling Support vs. in-person?

[INTERNETISAFAD]

I wound up going through both, they have a series of things you'll have to do to get to that point. In hind sight I would just call the 611 tech people and basically become "one of those customers" and tell them your problem and "insist" on talking to a tier 2 person.

Hope that helps and agin try digging those heals in and getting to tier 2. They were the only ones that have been able to do anything that has worked. They asked me to turn off my phone for 30secs while they performed something the tech they only referred to as a "signal boost patch", after that I have received the full five bars for the first time since I got the phone two months ago. So far I think I'm back on track. I went from a 1x or 3G at a local business to lte since the patch.

Good luck and remember you have rights as a customer!

Sent from my iPhone

[SARHAR15]

Hi! In reading this thread, I felt like I was in group therapy.  I have been having issues with my iPhone 7 Plus since I got it.  It is my lifeline, it's what runs my business.  I've already been to Verizon in person, they changed some of the settings under Roaming/Enable LTE and provided a new SIM card.  Zero improvements. I also have what I guess is considered an "old" network extender because ironically I live in the most major area of my entire state (04102) and have ONE BAR at my house.  When asking them if I could set it up at the new house, they recommended buying a new network extender for $250.00! Seriously??!! Apple is the manufacturer of the product, you are the service provider.  The service is TERRIBLE and you actively advertise your network as the best.  My software is always up to date, I've done all these quirky recommended things (turning off HD voice, blah blah) and nothing works.  HELP ME PLEASE!