Child Item

Site Totals

61363 Questions Answered 267 Categories

iPhone randomly goes to SOS

My iPhone randomly goes into SOS, different locations and is completely random. This is extremely frustrating frequently dropping calls and having to go into airplane mode and off to get reconnected. On very important work calls and just drop calls to SOS. This has been ongoing for sometime and I can’t have this keep happening. Any ideas on a resolution?

Comments

klerma33

This happened my daughters iPhone. We ordered from online and it came with a virtual sims card.

In settings under cellular she had primary and cellular data on.

this is our conversation:

I reset her phone again and only put her personal on and turned off her primary and cellular data since she only needs one of them on. I tried the esim but it wasn’t giving me an option to input any numbers.

The no service was coming from the cellular data that was turned on but didn’t have any reason to be on since you only have the SIM card for the primary number.

After all that her phone works now. I’ll update if for some reason it says sos again.

I hope you get yours fixed!

Verizon_Support

We're sorry to read about the issues with your device. We're here to help. Is the device up to date on software? What troubleshooting have you tried? ~Peter

Verizon_Support

VFLTRAVIS, just checking in with you to see if you are still in need of assistance. Help is here. Please let us know.

-Natasha

DIGANT1193

Iphone 13 has verizon e sim and randomly goes to sos mode frequently

Verizon_Support

Oh, no! Dealing with service issues can be overwhelming. No worries, Verizon is here to help.

For more details on this issue check out Apple's official site: https://support.apple.com/en-us/HT201415.

Let's gather more info. When did the problem start? What recent changes have you made? Who else is experiencing this problem?

~Gilbert

Child Item