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ios 7 and in app purchase problems
Celticlady
Newbie
‎09-23-2013 02:54 AM

Since upgrading to iOS 7, I haven't been able to do in app purchases on iPhone 5, iPad 2 and a mini. Any one else having this issue?

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vzw_customer_support
Customer Service Rep
‎09-24-2013 11:51 AM

@Celticlady

Let's get your Apple devices back working as expected!  Do you get an error message when attempting to purchase applications in the App Store?  If so, what is the error message?  Are you able to download free applications without any problems?  Please try soft resetting the device http://vz.to/18noZSc, and ensure you are signed into iTunes and the App Store in Settings http://vz.to/14E7kV7.  Keep me posted!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Celticlady
Newbie
In response to vzw_customer_support
‎09-25-2013 02:53 AM

Hello:

I did the soft restart as you suggested. And everything is back to normal!! Thanks for your help

Sent from my iPad

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vzw_customer_support
Customer Service Rep
In response to Celticlady
‎09-26-2013 11:13 AM

Excellent! I'm glad everything has been resolved. We're happy to help.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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