no warning about iPhone 6 backorder when purchasing

Verizon should have warned about a backorder when I purchased my iPhone 6. I ordered overnight shipping expecting to receive it by today (2 days after purchase since I was after 4PM), but according to a phone rep it hasn't even shipped yet since it's on backorder.

I ordered a 128GB Gold iPhone 6. The Verizon order page does specify "backorder" for the 16GB or 64GB models, but when you select 128GB it changes to "Add to Cart" so I assumed the 128GB version was unaffected. Also, Verizon told me a delivery date of Oct 1 when I selected shipping options.

I think this warning needs to be clearer, and I shouldn't be charged (or have the first month begin) until it's at least shipped. In my case it's also urgent because my old phone is dead, so I won't have service until I receive the new one.

Accepted answers

Verizon_Support

I apologize for any confusion surrounding availability e789! We make every effort to provide clear disclosure of estimated shipping date when an order is placed. We are unable to apply credits for backorder equipment. Once your phone is available and ready for shipping, you will receive an email with tracking information.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

All comments

Verizon_Support

Dfrazier97

Hello!

As expected from a business of Verizon's stature, it is safe to assume that there will be glitches in their system when it comes to Ads, Promotions, and such due to there being so many things they have to update. Unfortunately, you were one of the people to walk into a glitch, or should I say click. I am sorry that this happened to you.

Good luck!

e789

It wasn't just a glitch though. They are still showing it as currently available. If you select different colors and capacities, you can clearly see that they have different estimates for each one. For example Space Gray 128GB ships by 10/3, Space Gray 64GB ships by 10/31, and Gold 64GB ships by 10/24. These all show backorder while Gold 128GB does not. It seems that Verizon is assessing it as "not in backorder" which doesn't agree with the actual order fulfillment system.

Dfrazier97

Wow. That is really messed up. I hope they get it straightened out soon. Good luck!

kristi_in_Cali

I am SO mad today because of this! I pre-ordered silver iphone 5 Plus 64gb on Sept 12th, got an email confirming. I called 2 weeks later to confirm a ship date, and Verizon said it will ship by Oct 3rd and confirmed delivery by Oct. 10th.

Well, NO phone has arrived! I called today and she said they have serious back orders and now looking to ship around Oct. 28th!

I am out of contract and after 10 yrs with Verizon, I am looking at switching carriers simply for their lack of communication and for persuading us to pre-order without intention to really ship it by their confirmed ship date.

It's al been very misleading!!!!

My iphone 4s is dead as a doornail, I have 3 kids and no phone now for emergencies......

Ready to say Goodbye to Verizon! MAD!!!!!!!

cholleger

I ordered a 128 GB IPhone and was supposed to ship on or by 10/31/2014. Called today and customer service had no additional information. So the wait continues.

Kewman33

Here's the problem Verizon, you get me to update my phone, I ordered phone begining of October, you tell my verizon store it will ship October 31st. Its now November 3rd, the store has no answers and when I call you tell me now it wont ship until November 21st????? You dont notify me in any form, I have 4 family iphones and been a customer since bell atlantic! That is just bad customer service, get people to buy the new iphones, tell them it will ship in 3 weeks, when in fact you know they will not be shipped on that date, now waiting 2 months and counting.. Very disappointed and more concerned about getting people to upgrade and not being honest about ship dates..... when in fact sprint stores have both the Iphone 6 and 6 plus in stock. Seeing how verizon will really treat their loyal customers and will contemplate other options on lure tactics by verizon... NOT HAPPY.

GreenIvy

And I'm sure Verizon will refund the $30 charged just to have the privilege of owning an IPhone? no warning about iPhone 6 backorder when purchasing

iPhone 6 on backorder

GreenIvy

Dfrazier97,

Loquat

I think they can't meet due to an Apple shortage...as for not informing customer of additional delays...well that's another thread in itself.

HorribleExperience

So it seems Verizon is still taking orders from customers for iphone 6 Plus 64GB WITHOUT telling them it's on BACKORDER!! This is the most horrible customer service I have ever received from anyone!! I ordered my new phone on Saturday, December 13th and was told by the customer service rep London that my phone was, and I QUOTE, "in stock and ready for shipment on Monday, December 15th to be delivered on Wednesday, December 17th." Only to find out on Wednesday, December 17th that this was NOT the case. I got THREE different stories from THREE different reps, nothing jived! I called back on Thursday, December 18th and finally got a young man named Chase who in fact told me the TRUTH about what was really going on! I think it's horrible that Verizon is knowingly selling these phones when they know they cannot fulfill an expectation. I have been a Verizon customer for 21 years and will highly consider switching after this contract is up for sure! I don't appreciate being lied to!