Child Item

Site Totals

61223 Questions Answered 267 Categories

"iPhone is not activated" error message

I activated my iPhone 6 last night following the activation instructions. Everything is (mostly) working - some text messages will not send yet. But I am receiving a message on the phone saying, "iPhone is not Activated" and gives me an 800 number to call. When I call it, it tells me my device IS activated, and when I log into my Verizon Wireless account, it shows my new phone, as well.

How can I make this error message go away (and, what's up with my texts being so tempermental?)?

Comments

Verizon_Support

Congratulations on your new iPhone 6, gdhayden! Very sorry to see that you're having messaging problems. Let's delve into it. Other than the messages, are you haven't any other connection-related problems (such as making or getting calls, connecting to the internet)? Did you have an iPhone before you got the 6? Do you use iMessage?

DionM_VZW

Follow us on Twitter www.twitter.com/vzwsupport

gdhayden

No other issues, though my settings for messaging says, "Awaiting activation..."

Some mess hard work, others don't (even to the same person/number).

Sent from my iPhone

gdhayden

And yes, I had an iPhone 5 prior to this.

Sent from my iPhone

gdhayden

That should say some "messages" not "mess hard"...

Verizon_Support

Gotcha! Thanks for that, gdhayden. The previous ownership of an iPhone indicates that you may have had an Apple ID. I recommend activating that with your new device to ensure that messages are sent correctly. Please go to www.apple.com for assistance.

DionM_VZW

Follow us on Twitter www.twitter.com/vzwsupport

gdhayden

OK. I did activate with my Apple ID.

However, this does not address my main question in this thread. Why do I get an error message that tells me the iPhone could not be activated when it is already active and working?

Sent from my iPhone

jpriskool

Having same issue. Verizon has no clue.

kaebfly

Have you tried resetting (holding home button and lock button at the same time until it reboots)? Full restore? Not sure if this link will apply to your issue but you can look at it. https://support.apple.com/en-us/HT201407

kaebfly

Not to mention...was the iPhone 6 you activated new or did you buy it used? If it's new you can contact Apple for support. If it's used it might have a little bit of time left (or it may have ended on 9/19 depending on when the original owner purchased).

jpriskool

I did try reboot. I have 5s.

kaebfly

Try a full restore. Also try posting on the Apple Support website to see if you can find help or at least search their forums to see if it's been addressed.

Smeth

I am having the same problem with an apple 12 pro max a year later it is still doing this. When is the fix coming?

Verizon_Support

Smeth, this fix should have already been put in place. Is this how you were activating your phone?

https://www.verizon.com/support/knowledge-base-235468/

-Nicci

KH-cathy29811

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Child Item