Apple Music Subscription through Verizon won't verify!

I signed up for an Apple Music Subscription through Verizon on February 5, 2019. I have been unable to listen to Apple Music this whole time. It will not link my Apple ID with my Subscription through Verizon. I am caught in a never-ending loop where it keeps sending me back to the verify your subscription through Verizon page. I have searched the internet exhaustive for a solution and have found nothing that will work. I have signed in and out of iCloud numerous times. I have posted in the Verizon forums and no one acknowledges the question. I have reset my phone and reset my phone settings. What in the world is going on here? Honestly, this shouldn't be this hard! Please help resolve this! So frustrating!

Accepted answers

Muzicluvr3

I finally got the issue resolved on April 8, 2019. I had to go to Apple Support and the issue had to be escalated to the Engineering department as none of the Techs I worked with were able to help me resolve it. In the end, I figured the issue out myself and resolved it, however, they did point me in the direction that ultimately resulted in my resolution. They had me looking on family members phones to see if my Apple ID was somehow listed on their accounts and it wasn't, but I was thinking about that and I went into my contacts and noticed that had double contacts for 1 of my family members. As I looked down through the information on the contact, I noticed that on the one contact it said: Linked ID: and my Apple ID was listed there. It was at the very bottom of the contact info. I looked everywhere to see how to "unlink" it but I wasn't successful, so I just decided to delete the contact. After that, something just told me to go check and see if my subscription would verify and it verified my subscription immediately and the problem was resolved!

To summarize, the issue was with my Apple ID being linked to another Apple Music Subscriber's ID. Let's just say that Apple is SERIOUS about not letting anyone rip them off by sharing Apple Music Subscriptions and since there was this one little instance where my Apple ID was linked with theirs, they were NOT going to let me have an Apple Music Subscription until that issue was resolved. I hope this helps someone else with the same issue. I haven't found this solution listed anywhere that I looked and it took over 2 months to figure this out!

All comments

deloused

What is the name of the Verizon price plan you’re on? Are you using the regular SIM on your phone (not esim)?

Verizon_Support

Muzicluvr3,

I can tell by your name that you're a music lover like I am, so I can certainly understand the concern if you're caught in a loop while trying to register for the Apple Music offer. We don't want this to be exhausting for you any longer, so let's get this corrected ASAP for you so you can take advantage of this awesome deal!

First and foremost, what plan are you currently on with us? Are you the Account Owner or Manager of the account we're trying to activate it on? Have you already gone through and canceled your Apple Music subscription through Apple?

If you already subscribe to Apple Music, when you sign in to Apple Music with your Apple ID you’ll be directed to cancel your duplicate Apple Music subscription. If you want to take advantage of your included subscription of Apple Music, cancel your current subscription through Apple Music via Settings. Question #5 within the link here (http://spr.ly/6600EnKOM) will guide you through the process as well.

Let us know how this works for you.

RyanCo_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Muzicluvr3

I am using a regular Sim card. I got my iPhone XS Max on the first day they were released and the eSim was not yet ready at that time.

Muzicluvr3

Oops, I also forgot to mention that I signed up for the 6 months free Apple Music Subscription with Unlimited Data Plan that Verizon is offering.

Muzicluvr3

Thank you for your reply! I really need help with this! I did have Apple music previously and I cancelled that subscription. Additionally, i also withdrew from my "family" subscription through Apple and signed into the App Store and iTunes with my personal and individual iCloud ID. I'm not sure if I am the account owner or just a manager, but I think I'm the owner. I receive the Account Bill in my name. I am permitted to make changes to the account. I signed up for the 6 months Free Trial with an Unlimited Data Plan. There are 2 other phones on my account and each device is independently enrolled. The other 2 phones are having no problem at all. Previously before removing myself from the "Family Sharing" account, we would receive a message that "it looks like you are listening on another device". For this reason, I withdrew from the Family sharing account and signed into the App Store and iTunes Store with my personal iCloud ID. But, now it will not acknowledge my subscription through Verizon asking me to continuously either sign up for Apple Music or "Joined through Verizon? Verify your Account". And to reiterate again, the very first thing I did was cancel my previous subscription through Apple Music. Apple does not show that I have any type of active Apple Music Subscription, whether through Apple OR through Verizon.

Thanks for any help and please keep helping me!

Verizon_Support

I appreciate all the information and the steps that you have taken, Muzicluvr3. When it comes to adding the promotion, you would have to be an Account Owner or Account Manager. Below are the steps to add the Apple Music promotion from your computer.

1. Visit www.vzw.com/applemusic on your desktop or mobile browser or sign in to My Verizon through verizonwireless.com
2. Roll mouse over My Plans and Services
3. Click Manage Products & Apps
4. Under Premium Products tab click Get Apple Music
5. Select the line you want to enroll in the free Apple Music trial, accept the Terms and Conditions, select confirm. Repeat for each eligible line you would like to enroll.
6. Each line will get a text message with a link to the Apple Music App if downloaded, or the App Store if not
7. Keep in mind that only Account Owners or Managers can activate and manage the trial, so you’ll need their help to start your trial if you’re an Account Member.

If these steps do not work, then it’s possible that you are not an Account Manager or Account Owner. At that point, the Account Owner would need to add you as an Account Manager. They can do so with the following link: https://ebillpay.verizonwireless.com/vzw/ahonly/profile/showAcctMgrsdisplay.action. AdamB_VZW

Muzicluvr3

Thanks for your response yet again!

I have checked and I am indeed the account owner. I have enrolled all 3 of my lines in the past (2/05/19). We all received text messages on our respective lines/devices and I too received one on my line on 2/05/19, when I first enrolled my line in the 6-month trial. Despite this, I am still stuck in the endless "Joined through Verizon? Verify your line" loop that results in me getting nowhere and no ability to use my Apple Music Subscription.

Muzicluvr3

garciaei61

Hi,

I was thinking of getting the Verizon Apple Music promotion that is free for 6 months and 9.99/line thereafter. I have the GO UNLIMITED Plan. I have 4 lines on this plan. I have not taken advantage of this promotion as outside of Verizon the Apple Music Family plan is only 14.99 for up to 6 devices. Why would Verizon not offer the Family plan after the 6 months? Does anyone knows?

Regards...

Verizon_Support

I see that you are considering the Verizon Apple Music promotion garciaei61. Since you have the Go Unlimited plan and you have not taken advantage of this promotion yet, you can add the promotion as per number 6 at this link (http://spr.ly/6605EinZB). I personally recommend upgrading your Go Unlimited plan to the Beyond Unlimited plan. This way you will get the Apple Music feature included with the plan and 22GB of premium data, plus all the benefits listed on number 1 at this link (http://spr.ly/6606EinZ8).

I want to answer all your questions. You asked: Why would Verizon not offer the Family plan after the 6 months?
The answer is that only Apple has that option for Apple Music. Please visit this link (http://spr.ly/6607EinZD) if you prefer to take advantage of the Apple Music Family Subscription option.

AntonioC_VZW

jdoc07

I have had the Beyond Unlimited Plan with verizon since January. When I initially signed up it said the Go Unlimited had Itunes had a 6 month trial after which it was $9.99 per month. However, the Beyond Unlimitd continued with no additional charge so I chose that one. Just recently it would not let me download music until I verified another agreement which I did online with a tech coach. There was no mention of a plan change (but I didn't read all the small print).

Did Verizon Wireless/Itunes change the terms of this plan and block current users until they agreed to the new terms? When I look at the Beyond Unlimited plan now, the small print states that it too has a 6 month trial offer after which time it costs $9.99.

Tomondo

I’m having this same issue as I just switched to beyond unlimited for 10 dollars more which is the cost of the Apple Music subscription itself. So essentially right now I’m paying 10 dollars more to be ripped off and Not happy about it. I don’t understand this ESIM swapping fix as well as I don’t wanna sift through every contact to see if they’re linked??? Definitely annoyed

Verizon_Support

We want to make sure you are all set with your Apple subscription. Are you the Account Owner or Manager of the account we're trying to activate it on? Have you already gone through and canceled your Apple Music subscription through Apple?

JasperM_VZW

rjoseph90

I am having a similar problem. I recently upgraded to an unlimited plan which includes Apple Music. When doing the initial setup with my phone line I entered my wifes Apple Id by mistake and went through the whole setup process. Now Apple Music keeps asking to verify and just crashes back to the music asking me to add Apple Music. I setup my wifes phone just fine with the correct Apple Id so I'm thinking my phone is failing because of the incorrect Apple Id on my phone. Is there a way to "unlink" my phone line from my wifes Apple ID and add mine correctly?

elliskimberly

You noticed your Apple ID linked on another contact, but which account are you referring to? Just regular apple/iPhone contacts, or contacts somewhere else? I am having the same issue and I can't find this anywhere.

Verizon_Support

elliskimberly, we're concerned to hear you're having issues as well. Let's take a look deeper, and get yours working. What is happening when you try to sign up? EricaG_VZW

thealexander8085

I have this same issue. I have made multiple calls to Tech Support and spent countless hours trying different things. I have been escalated to Tier 2 support several times, but still unresolved.

After searching the Internet and reading online community posts, I finally was able to get the issue pinpointed to "This membership is already being used with a different Apple ID".

Where do I go from here? VERY FRUSTRATED!!!

Verizon_Support

thealexander8085, making sure you are able to start enjoying your Apple Music subscription is always important. Your time is valuable and we are here to assist you with moving forward with a resolution. We appreciate all of the steps you have taken in efforts to resolve this concern. Let’s review. Are you sharing your Apple ID with another family member or friend? Have you subscribed to Apple Music previously while utilizing this Apple ID? Can you please launch the “Music” app and click on “For You” located at the bottom of the screen and let us know what options you see from this page?

SylviaT_VZW

Calleamichael

I'm having the same problem. I'm an account manager and I am enrolled but I go to the Apple Music app and click joined through version the screen loads and says "contacting Verizon and validating your Apple Music subscription" it loads and brings me right back to Apple Music. I try to play a song and it asks me to try for free or joined through Verizon so I click joined through Verizon and it's the same thing over and over

Pissov

Bump.

Same issue and scenario. 2 hours Verizon and 2 hours Apple.

Must be tied to hardware. IMEI or Number not SIM. SIM swap did not work.

What is the backend process to authenticate an Apple ID to Verizon Services.?!?

Please Verizon Community Manager do some research and don't reply with a generic response because everything you have suggested DOES NOT WORK. Steps 5, 6 and beyond.

jsh1966

I'm having the same problem. I try to access Apple Music and I get prompted to purchase a plan. There is a "Joined through Verizon?" link, but that link does not appear to do anything. I end up back at the same point unable to listen to any music.

The Verizon subscription does not show up under Settings->Subscriptions, but on the Verizon site it says my line is "Enrolled". Based on the number of people having problems with this, my recommendation for Verizon would be to provide a step by step guide to "unenroll" a line and reenroll. Surely that would resolve most of the issues.

Pissov

There is another thread regarding this

Apple Music Signup Issues

I was able to get my last line registered. I have a total of 5 lines. This might get a little convoluted. I use phyical SIM cards but this isn't tied to a SIM card because two SIM swaps were performed.

So for reference:

Device 4 = Mine

Device 5= Daughter

4 worked flawlessly but the 5th had an issue. All separate Apple ID's and IMEI's but when my daughter went register she was using my Apple ID for other reasons. Everything registered fine and it was working. I launched Apple Music from my phone and it was working under my Apple ID that my daughter registered on her device but the thing is I wasn't even on Verizon at the time. hmm

Fast forward - I moved my line to Verizon, Unlimited plan and Enrolled in Apple Music. I had my daughter sign out of my Apple ID and login with hers so she could use her own plan, playlist, etc. And this is where the trouble begins. You get one activation per Apple ID and per IMEI. Once it's used there is no way to reset this from the consumer end and apparently Verizon Customer service is clueless. My previous posts show that I enrolled and unrolled dozens of times, talked to VZ and Apple for several hours.

SO....on my device that I never activated/registered an Apple Music account because it was done on my daughters device using my Apple ID, I logged in under her Apple ID, clicked on the text message link that Verizon sent, verified my Apple ID and it worked. It did take a reboot and making sure I was completely logged out of my account on Itunes. I logged out of her Apple ID and logged back in with mine and it was still working. I had her login with her own Apple ID and it worked!!

Once you register an Apple ID on a device, with the plan and enrolled then it used it's ONE activation. In my case my daughter subscribed to Apple Music on her device with my Apple ID and I subscribed to Apple Music on my device under her Apple ID. We then switch back to our own accounts and it has been working since.

Hope this helps and applies to your scenario.

Verizon_Support

We want your Apple Music issue resolved ASAP. A private message has been sent to assist you further.

SeanC_VZW

adr1974

I had the same issue and was able to resolve it today. I have five phones on our plan (mine, wife's two of my kids, and a line for our au pair). A year ago (when I switched to Verizon), I registered each phone with each user's Apple ID. No issues with Apple Music. One au pair left, and another arrived. I couldn't register that line with her Apple ID for Apple Music. Tried everything, nothing worked. Verizon told me to call Apple. So I texted Apple and asked them to unlink the Apple Music subscription from the previous Apple ID (which I had to provide, and it's a sensitive process. The email address of first.last wasn't found, but firstlast was). It took a few minutes, Apple unlinked the previous ID from the Apple Music account, and I was then able to register the new Apple ID. Hope this help!

Eagle40

I had the same issue and I was using an iCloud account as soon as I switched my phone to my regular gmail account it verified immediately straight up iCloud I’m guessing is the issue

[Deleted User]

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