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Apple Watch Series 7 Cellular watch getting stuck on the E911 screen

Been trying to set up my new Apple Watch Series 7 Cellular watch and can't get pass the E911 screen. It's just a blank white screen. Happens both on the phone and on the website under Chrome. I was able to add device on the web using Firefox so it shows in my account, but I still can't get it to work on the phone.

I go to Cellular, Set up Cellular, Set up Cellular

Enter my password then Continue

The plan is picked for me, then hit continue

I see E911 popup quickly then the screen goes white. Have a black band with the Verizon log and a link to cancel at the top. The rest of the screen is white.

Comments

Verizon_Support

Oh wow, I am sure we will figure out what is going on. I am sure you would like to use our watch in our cellular network. Please meet me in a private message. -Amber

Having the same issue. The E911 screen stays there. I've tried through the verizon app and also myverizon.com. Nothing works. I tried resetting the watch, deleting the verizon app and reinstalling. Nothing. It's been 4 hrs where I was chatting with tech support, 1 through the app and one through the website and nothing. One of them added the shared line/number and I have the receipt, but the line or device is not showing up on my account and I still can't connect to cellular on the watch. I go to settings and it says no sim is found. I didn't realize it takes hours or possibly days to activate an apple watch. My iPhone took minutes, I thought this would have been the same (at least the verizon website makes it sound like you can activate it at home). I read the series 3 had similar issues, so I don't know if they were never fixed. There goes using it for a run in the morning

Verizon_Support

We certainly want to ensure you get your Apple Watch fully connected with your service and iPhone, ADH1. To better address this and ensure it does get connected, please send us a Private Message. *Zaak

Yep, I am on day 3 of trying to get it set up. Spent almost an hour on the phone with support and that did no good. I do show a line in my next month's bill showing that I will be paying for the watch cellular, but not able to use it. I tried to respond to the person on this board and got nothing, no response.

Got tired of dealing with online support so I went into the store. As soon as I mentioned that I was trying to setup a Cellular Apple watch the person said they can't help. It's a Verizon issue and it's being worked on. I wish someone would have said that 3 days ago I wouldn't have wasted hours working on it.

Yeah, I also have exactly same issue and I follow this chat if any answer post.

So, is this issue solved?

Having the exact same issue and went in a few loops with multiple tech support members. I have an incident open, but this feels like a larger activation issue that is brewing…

Same issue here as well. Verizon tried to blame it on Apple. Verizon also said no active issues have been reported to us. Typical issue of no one having accountability at Verizon.

I’m having the same issue. Hopefully they are listening and resolve it quickly.

MarshallDalmatian

I visited a Verizon store earlier today and had a similar experience activating my Apple Watch Series 7. The rep tried multiple ways to transfer my cellular package from my old watch to my new. This included using their tablet to transfer the IMEI, try creating a new cellular plan for the new watch and other attempts. She said that she was hitting the E911 screen as well and was unable to proceed. She had called someone higher up in a call center and had a conversation with them. The individual looked into it with his manager. The rep on the phone confirmed that Verizon is having an issue with their activation server for watches. The rep on the phone could not give an estimate but it seems they are aware of the issue to some extent. I just tried about 10 minutes ago with the E911 screen briefly appearing and then going blank unable to enter any data for it. I hope this helps, just my experience!

Verizon_Support

Hello, MarshallDalmatian. We are sorry to hear that there is an issue activating your Apple Watch series 7. We do see an alert about this issue,but it also has solution we can try for you. We are going to send you a Private Note to assist your further. *Cassie

Hi, I am having the same exact issue. Can you please help me?

Why wouldn’t you send it to all of us having issues?

Please share this solution in chat, i’m having the same issue

Same exact phenomenon here. Please let us know the solution.

Same issue with my Apple Watch 7. Hopefully someone finds a solution soon. Thanks.

Verizon_Support

We're sorry to hear that your Apple Watch Series 7 (Cellular watch is getting stuck on the E911 screen. Let's work together to get this resolved. Has this happened before? Were there any recent changes to your Apple Watch S7? (e.g., software update, etc.) We'd like to help. Thanks!-Robert C.

Just adding a +1 here -- I have exactly the same issue as the original poster. Getting stuck on the E911 screen after selecting a plan. I bought a 41mm Series 7 GPS+Cellular (Stainless Steel, Graphite) from the Apple Store.

Hi Robert,

No change point in my case that would trigger the issue. I just purchased the series 7 Apple Watch yesterday and just trying to add the watch cell service. After I select the plan (only choice is $10/mo), it tries to go to the next step (e911 something), but the screen shows for less than a second and shows a blank screen. The issue is the same as how all other members are describing. Please investigate and let us know the resolution.

I am having the exact same issue. Spent hours on support with Verizon and finally they told me it was a problem with my watch. How are there support reps not aware this is a bigger issue??!! Then I spent hours on support with apple, then went into apple store. It was an apple store guy who finally went onto Verizon forum and found these threads. So annoyed

Here's a +1 on this issue with my new AW Series 7. I've spent a few hours in chat/on the phone with Verizon support people and keep running into issues with disconnects and not getting anywhere. It took a couple hours just to get my AW Series 6 removed from my account. Very frustrating, and now I have a watch with no cell service.

Verizon_Support

We're sorry to hear about your experience. Our goal is to help. To clarify, are you experiencing a blank screen after choosing a plan for your watch? -Corey

Yes, I see something about 911 pop up briefly and then the screen blanks out to just a white screen with no way to acknowledge or proceed.

Hi Corey,

If your goal is trying to help, I would suggest that your team reads all of the posts here, summarize the comments and investigate. Asking such fundamental question related to the issue shows the level of low urgency from Verizon.

If you go into regular phone settings and try to update your WiFi calling address, you’ll get an error that says spg.vzw.com the Operation timed out. Clearly a VZW outage with some service. This does not happen on all accounts, my wife’s phone gets this error and can’t activate a watch. My phone, on a business account does not get the error.

@vzw_customer_support
My suggestion is open internal trouble ticket to web developer.

looks like parameters that passing from plan selection to E911 page breaks page display.

Plz open a ticket to web developer.

Verizon_Support

Mikef75, if your wife is still having an issue activating her new Apple Watch 7, please have her reach out to us directly to complete the activation on her account. I've completed several activations for customers who have reached out to us via Twitter DM or Facebook PM and it's much easier to have us add the Apple Watch 7 to the account via the digital SIM and enter in the E911 address via our systems than when the watch attempts self activation.

-Ebony

This proves to be the opposite of what happens when we reach out. No one at Verizon seems to be interested or capable of getting this setup.

On another note, I can update my 911 address on my phone, but still get the blank page when adding cellular to the Watch.

Any fix? Been having this issue for days now.

I stand corrected. Verizon was finally able to register it. Took a reboot of the phone for the plan to show up, then a reboot of the watch to get it going.

All good now.

I just chatted and gave them the IMEI.

I sent a DM to @VZWSupport on Twitter and a support rep was able to get my Watch activated. It was pretty easy, so if you're having this problem I'd recommend trying that.

Same issue here.

I'm on Day 3 with new S7 and no success. Over 6 hours working with Tech Support. So frustrating. I'll try twitter I guess.

Twitter support was the fix! took about 15 minutes

Mine finally started working. Woke up this morning went to try again and as soon as I went to Cellular on the app and it showed Verizon as the service.

This process started Wednesday so 5 days.

Verizon_Support

OMMF, I apologize for the difficulties you are experiencing with activating your watch. Are you still experiencing difficulties with activating your watch? What exact issues are you experiencing when trying to activate your watch? -Shelly

It's working now. It was the same issue that everyone else in this thread was talking about. Couldn't get past the e911 screen when trying to add the watch to my account.

I still have issue.

https://streamable.com/l71z25

As seen, after selection of plan for replace device, it is going to be blank screen after brief display of E911 screen.

Hope this video can explain to @vzw_customer_support
what the issue is.

Verizon_Support

jskaisle-

We want your smartwatch to activate without any issues. Please respond to my Private Note for further assistance.

-Angie

Hello, mine is working now.

For anyone has same issue, please ping to twitter support. Support said they need to manually update/switch with new IMEI unless you purchase watch from Verizon.

Verizon_Support

Toddkammeyer, we can help update the E911 address for your Apple Watch. We've sent you a private message to further assist. Thank you.

- Alan

Verizon_Support

Hello, AppleWatch7. We would be happy to help you with your Apple Watch 7 activation as well. We are going to send you a Private Note to assist you further with this issue. *Cassie

Verizon_Support

Sj9135938573,

We want you to know that we are interested. Our goal is to ensure that you have the best experience possible on that watch. When did this issue start? Did you recently update the software or download a new application to it?

-Lasina

Verizon_Support

Hi koji1616,

We are here to help, and we want to make sure you can enjoy your Apple Watch! Can you tell us more about exactly what's happening with your device? Do you have the option on the screen to enter your emergency address, and continue?

-Michelle

Verizon_Support

AppleWatch7, thank you for authenticating your account. Can you please provide us with your full name? On your, iPhone is the Find My iPhone setting turned on? If it is, please turn it off and try the watch activation again activation. Please let us know if the watch gets stuck again. -Jacob

Verizon_Support

Kdubinwa We certainly want to help with your phone activation. Twitter is a great option, and we don't want to go back anf forth on two different platforms. Are you working with us on Twitter? -Dolores

Similar problem here, but maybe mine is worse: Got new apple watch 7 cellular version on 11/22/2021, it is going blank page after I hit setup cellular service in Apple Watch App on my iphone, I cannot even see E911 setup page. I also checked my apple watch's IMEI code on Verizon site, it shows no record or no compatible for cellular service.

@vzw_customer_support
any idea what is going on?

Verizon_Support

I have a smartwatch and I can't live without it. I would be just as concerned if I was having issues activating it. I want to make sure we are on the same page. Did you purchase the device through Verizon or was this purchased through Apple or another 3rd party?-Santo

I purchased it from Apple online.

Verizon_Support

When you purchased it from Apple, was the watch labeled as being compatible with the Verizon network. The reason we ask is because if our site is not finding the device details or showing as not compatible, the watch will not activate on our network. ~Pam

Can you help me with this issue as well?

Verizon_Support

Help is here for you, drmrhrr. We're sorry yo hear your watch is getting stuck on the E911 screen. Let's take a closer look into this. When did this start? Were there any changes to your watch when this started? Have you attempted to restart your watch? -Danielle

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