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Iphone 6s 64Gb Muffled Microphone
Yomill33
Member

I got a new 6s a month ago or so (a jump up from a 4s). Ever since I have gotten complaints about sounding muffled during calls. The other end sounds nice and crisp to me, but they say I sound muffled.

I have tried...

-case on or case off, doesnt matter

-backed up phone and wiped it clean, no change

-restored from that backup, no change.

-turned off noise cancelling, no change

-hard reboot, no change

-tried holding the phone a few different ways, different ears, no change.

-voice recordings sound OK to me, but not fantastic

I am at a loss and am fairly certain this iphone is bad. Any other ideas? If not, next step?

Labels (1)
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Re: Iphone 6s 64Gb Muffled Microphone
tbo27
Sr. Member

yeah maybe get rid of the advanced calling feature from your line

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Re: Iphone 6s 64Gb Muffled Microphone
Yomill33
Member

Tried it!

I had advanced calling 1.0 on.

I disabled it 2wks ago.

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Re: Iphone 6s 64Gb Muffled Microphone
kaebfly
Leader

Contact Apple (by phone or if you have a store nearby go to them). They will check your device and if it's a defect they will replace it under warranty. Would suggest going directly through Apple while under warranty.

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Re: Iphone 6s 64Gb Muffled Microphone
Yomill33
Member

An update to this, When using a 3rd party app to make calls (via wifi) like Cisco Jabber or Facebook Messenger I sound crystal clear.

So definitely not a physical problem. Definitely a verizon/cellular issue.

I just re-enabled HD calling to see if it's any better.

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