$35 activation fee + $90 equipment fee for a free phone???

[Rossina2024]

• So I tried to get a supposed free phone from verizon it is an iPhone 14 plus, and I am getting charged a $35 activation fee, which I expected but not a $90 purchase fee?? I never knew that fee existed 

[2girls5dogs]

We had the same issue. My first bill is well over 200 dollars. Like I’m sorry WHAT?!?!?!  There was Netflix added, Tavel pass added, hbo added, like I don’t even use ANY of these ever on my phone so I had to remove those and the amount is still close to 200. For the 1st moth like you said I get the activation fee but not the  $90 equipment fee or whatever they claim it to be. The only equipment I received was my iPhone 14 Plus. So it’s not free then.  Now as I know there is no way they are just gonna give a phone away I looked on the bill and sure enough there it is $914. Some of their titles should  be professional con artists and liars. Js

[vzw_customer_support]

Hey there, 2girls5dogs, we want to make sure you have a clear understanding of your billing. I'm glad to hear you were able to adjust your plan the way you need it, we can help you out with your equipment. You mentioned a couple of charges for the phone. Can you please let us know what charge you're seeing on your bill? Are you referring to the monthly device payment agreement charge?

-Lauren

[vzw_customer_support]

Hello, Rossina2024. Help is here as we can review the charges and ensure everything is correct. Just to ensure we are on the same page, is this regarding Verizon Wireless or Verizon Fios?

-Natasha

[Rossina2024]

It is verizon wireless

[vzw_customer_support]

Thank you for clarifying those details with us today, Rossina2024. I know I would have some sticker shock if I had received a first bill that was far more expensive than expected. We can certainly help to take a look at those charges and make sure everything is showing correctly. Please be on the lookout for a private message from us so we can review the bill together.

-Joseph