Blacklisted IMEI
sanchitahuja
Enthusiast - Level 2

 Hello there,

I bought this iphone from Facebook marketplace from someone a couple of weeks back. The phone was unlocked and everything seemed good. I even contacted apple and they told me it is fit to purchase.  From a past few days I have not been getting network services, so I contacted my carrier and apple and I got to know that the seller reported it stolen or lost  and did an insurance fraud.  I am stuck with this, I did a police complaint as well but they told me only Verizon can help me with with this. I have all the chats and the payment proof that I bought this phone. I am an international student and I literally can't afford to buy another phone now. I spend every penny of my savings on the phone. Could you please help me out please!??
I have all the chats and the payment proof that I bought this phone.
regards,
Sanchit
Re: Blacklisted IMEI
vzw_customer_support
Customer Service Rep

Hi there, Sanchit. I am so sorry to hear this happened. We can only unlock devices if we can access the account it was purchased from with an authorized person on that account. Please have someone from that account reach out. Thanks!

*Heather

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Re: Blacklisted IMEI
sanchitahuja
Enthusiast - Level 2

Verizon please help me in removing my device from the black list please! somebody help! I  am totally helpless. I paid the full amount of my phone and can even provide the proof of payment and everything.

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Re: Blacklisted IMEI
sanchitahuja
Enthusiast - Level 2

I will provide you the IMEI, serial number, model number of the phone, cant you catch the the guy who bought it brand new and sold it to me I have already lodged a police complaint and I am trying to do everything please help!

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Re: Blacklisted IMEI
sanchitahuja
Enthusiast - Level 2

I was told by the police that it can be fixed by verizon. please do something. I am an international student and I already spent every last saving on this phone. I am in a very bad situation. Please please do something. I can not afford to buy another phone please help. I can even provide the proof that I bought  the phone, the transaction ID, chats, even CCTV footage.

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Re: Blacklisted IMEI
vzw_customer_support
Customer Service Rep

sanchitahuja, we would be happy to take a look at the status of your phone. Send us a Private Note to begin. 

*Brianna

Re: Blacklisted IMEI
sanchitahuja
Enthusiast - Level 2

Where should I send a private note? Thank you so much for listening

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Re: Blacklisted IMEI
vzw_customer_support
Customer Service Rep

Hi, Sanchitahuja! We'd love to help you unlock your device. Please, respond to our Private Note, so we can get that done!

 

*chance

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Re: Blacklisted IMEI
vzw_customer_support
Customer Service Rep

You are most welcome. Let me find out for you.  

*Ana

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Re: Blacklisted IMEI
vzw_customer_support
Customer Service Rep

Private messages are located at the envelope icon on the upper right-hand side of the community. 

*Ana

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