All calls are going to voicemail. That’s the case for iPhone 11 and now iPhone 12. Used SIM card and e-sim. With and without apple watch. Tried switching DnD on and off.
It just constantly falls into inability to receive calls.
I’ve cleared my blocked list, double- checked do-not-disturb settings, everything is clean.
I am able to make calls - sometimes it just fails to make a call, but on a second attempt it makes it.
But even after that all incoming calls are sent to voicemail.
However, switching airplane mode on, waiting, and switching back on solves the issue, but only temporarily. After some time people again can’t reach me.
And it’s no traces left - I can only see that someone called me if they leave voicemail. If not - it doesn’t appear anywhere.
This is extremely annoying and unreliable service.
Angelspire, we can appreciate how you fee. I've experienced this as well as of late. Did this seem to become prominent after a software update?
I'm not Angelspire, but I've had the same problem. Since updating the iOS to 14.2, calls are not coming through, going straight to voicemail.
I posted this in another thread:
For the next person this affects (it happened to me again recently when I turned on one of my older phones that I was still logged into)- I performed the following actions:
1. Logged into my other devices I don't use that frequently, logout of iCloud on all other devices except my main device.
2. Call my main device via Google Voice and then it started working again.
After I did those, I also reset network settings and then also a forced reboot and so far things have been better.. This seems to be a widespread issue for those with iPhones on Verizon as this issue pops up here, MacRumors, Apple forums and elsewhere. It would be nice if a root cause can be found to prevent this from happening in the future.
I have the same issue, and have done all the "remediation" steps mentioned, ie reset network settings. The problem is, this only "fixes" things for a day or so, then it starts happening again, ie going straight to voice mail. I am also using Google Voice to call my phone to check whether it can receive calls.
To make it worse, I can do various things at different times to begin to temporarily receive calls, ie switch data and voice mode from 5G to LTE (and back), turn wifi calling off (and on), reboot the phone, reset network settings, ... Nothing is a permanent fix so far.
@phiri01, phone calls are the primary method in which people reach me, so I can see why you are looking for a permeant fix. I will make sure we provide that for you seeing the amount of effort you have poured into this already. I have sent a Private Note so that we can review your account and start troubleshooting. Please reply to me there.
Akane_VZW
We want to make sure that you are able to make and receive calls successfully, jpiszcz. I see you mentioned some steps earlier in the thread, are you still having issues? Are texts or data affected?
MarshallP_VZW
Just inbound calls, data and text are okay.
Right now everything is working, but this issue is intermittent.
For reference:
This occurred starting in July 2020 on my iPhone 11 Pro Max on a 4G LTE SIM.
I’ve since moved to a 12 using a new 5G SIM and it has occurred with this as well.
I am sorry to hear that this issue continues for you, jpiszcz. What zip code are you in? Does it happen indoors/outdoors?
-CarmenT_VZW
When indoors at home or work I am typically on Wi-Fi calling due to the locations of use. It seems to happen mostly when in-doors.
When I am in transit (driving or walking) and I get to my destination, I do see voicemails but never heard the phone ring when this issue is occurring.
Prior troubleshooting involved removing the Verizon 4G LTE SIM and moving it from an iPhone 11 Pro Max into an iPhone 8 Plus (unlocked) and the problem persisted!
As others have noted, if you power cycle the device then it works for awhile and then it will occur again.
I haven't had any issues in 1-2+ weeks (knock on wood).
I am sorry for the hassle this has caused as I know the importance of staying connected. What does the signal tpyically show during these times? Are the WiFi networks set up with firewalls and other security settings?
Someone on Reddit posted the following:
UPDATE: Thanks for all of your suggestions. I did track it down to Number Sharing. Once my dad stopped sharing his iPhone number with his watch, I was able to call him without immediately getting his voice mail. Resetting the share did not work. First tier (Chat) VZW was not helpful and referred me to Global Tech Support. Of course, they made me restart both the phone and the watch twice.
Note: I am not using an Apple Watch.
I do not think(?) it is related to Wi-Fi calling as the issue has occurred with both consumer and enterprise hardware in separate locations with different providers.
Additionally with the iPhone 11 Pro Max I turned off Wi-Fi and tested with LTE and even CDMA/2G and the issue still persisted when this problem occurs! Lately, it has been OK but I will provide an update if/when it recurs next.
Glad to know it's been working okay lately, jpiszcz. We'll be awaiting your update.
UbaldoJ_VZW
Just following up here, thus far, things have been stable.
No worries, eikav! We can help work on this with you as well. Please send us a Private Note to work on this together! JoseL_VZW
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