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Can't receive SMS messages on new iPhone SE

I can send and receive normal texts/iMessages just fine, but I'm not receiving SMS messages at all. For instance, when I book an appointment and it sends an automated text to confirm the appointment, I don't get that message. It's an issue because a lot of the apps I have that were working just fine on my prior device aren't available to use now because I don't get the SMS message that I need to interact with in order to confirm that it's me trying to sign in.

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Verizon_Support

Did this issue begin when you initially activated the device? If so, what steps did you take to initially activate the device?

jpartridge

I activated the device on my own online. I was an existing Verizon customer, just got a new phone, so it shouldn’t be a porting issue as far as I know.

Verizon_Support

I rely heavily on SMS messages to keep in touch, as well as for the reasons you pointed out (to verify or authenticate myself). We will do all we can to get the text messages working. Please first ensure the option “Send as SMS” is turned on in your settings: https://www.verizon.com/support/knowledge-base-206988/. Next, to refresh the connection, power your new phone down fully for a minute or two. Power it back up and let us know what happens when you try to message using SMS.

GeorgeS_VZW

OwensW

Cannot send or receive SMS on new Iphone SE bought yesterday. This is an issue that also affected the Iphone 6 that was used to populate the SE and it also affects the Ipad that is tied to the same line. This line may have been used on a flip phone before upgrading to Apple- can't remember. Verizon salesperson could not fix the problem when we got the Iphone 6 and the Ipad and the Verizon salesperson who sold us the Iphone SE yesterday could not fix the problem either. I'm thinking we need a new telephone line. Verizon chat has been no help.

Verizon_Support

We can help you right here, if you are still having trouble. Your Verizon troubleshooting experts are right here for support. I am going to send you a Private Note to begin our troubleshooting.

-NoahS_VZW

OwensW

Thanks for the reply, NoahS,

Yes, my wife’s line, *****, could not send or receive SMS messages when she had an Iphone6 as well as the Ipad *****, and this fault has transferred over to the new iPhone SE. My wife’s ***** has a longer history and may have been used with a non smart phone. That may be the source of the problem.

Each Verizon Salesperson who sold us these devices could not fix the problem.

What would be the best solution ?

Thanks,

OwensW

LSchaffer

I am not able to send or receive SMS messages. I can send/receive MMS with no problem, but businesses don't use that. I can't log into my accounts because I can't verify by text, as well as receive important notifications. I've tried going in to the store 4 times, calling prepaid customer service/tech support, as well as chatting online. Can someone please help me. I have a Note 9 that was purchased with USCellular. My husband has the same type of phone, and he is able to get his messages. We just transferred our service over to Verizon on 8/26/2021, and it has not worked. When we first started it looked like they were going through but no one was receiving them. I've tried using the Messaging app that came with the phone as well as Verizon +

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