Can't send or receive SMS messages on iPhone 13 Pro
justwantaphonethatworks
Enthusiast - Level 1

Please help! This problem keeps happening.  I cannot send or receive SMS messages on my iPhone 13 Pro.  I cannot receive two factor authentication codes for logging into websites.  I spent 4 hours on the phone with Verizon tech support just 3 weeks ago fixing this problem and yet here I am again, experiencing this same headache.  Please help me fix this.

 

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vzw_customer_support
Customer Service Rep

Thanks for those additional details. We would like to take a closer look at what's going on. To better assist, I will be sending a Private Note.

-Lauren

vzw_customer_support
Customer Service Rep

I depend on my phone on daily basis, so I know how important it is to make sure all your services are working. Is this happening with specific numbers or all numbers? What happens when you try to send a message?

~Freddy

justwantaphonethatworks
Enthusiast - Level 1

It is happening with all TFA codes and all SMS messages.  When I try sending an SMS message it looks as though it was sent on my end but the recipient never receives it.