I have the new iPhone 15 Pro and I am trying to change my voicemail back to the default greeting from custom and it will not let me save it or change it from the Greetings section under Phone settings. I also do not have an option to change it to default when dialing *86.
Whats going on and why can’t I change it to default?
We want to make sure that you are able to adjust your voicemail without issues. Here's the process: https://support.apple.com/guide/iphone/change-voicemail-greeting-and-settings-ipha113f4a15/ios~Geo
That link doesn’t work. If it is the steps to go to Phone settings > Greeting then I have already tried that 😕
I am having the same problem. What is the solution?
@JRyan1013 wrote: I am having the same problem. What is the solution?
Being an iPhone user myself, I just looked at my own iPhone. When I go to the phone app, then select Voicemail, there's an option for 'Greeting' up in the top left. When you click you're presented with the Default and Custom option. If you hit Default, a blue checkmark will appear next to it. You need to complete the change by hitting 'Save' in the top right corner. Have you tried this, and if so, what happened?
-John
It lets me check mark custom and record the custom greeting, but the save button is grayed out and will not save.
We're sorry to read that you're not able to switch the voicemail greeting. Have you tried calling your voicemail to change it there? ~Peter
Both my iPhone XR and 15 would not play the default greeting. The old custom greeting I had (and no longer wanted to play) kept playing even though "default" was selected in the "greeting" in the voicemail section of the phone app. Verizon CS suggested I go to "Settings>Phone>Live Voicemail" and toggle 'off' Live Voicemail. It worked and now my voicemail greeting is the default one.
I have the problem where I can’t switch from the default greeting to my customs one. My custom one is there but it won’t let me Save to set it to go to that instead of default. I turned off live voice mail and have restarted multiple times. I’ve deleted all incoming messages but still it won’t change it from Default to Custom. Again the custom outgoing message I created is there but it won’t let me choose it. Any solutions?
Be on the lookout for a private message from us so that we can take a look at this.
-Joe
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