Everytime I talk on the phone my calls end up getting choppy
caccook
Newbie

My calls get choppy and I have to hang up and when I call the person I'm talking to back  it does it again. I have an iphone 12 how can I get this issue resolved. It happens when I'm home and away from home. Not on wifi. Any help will be greatly appreciated. 

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Re: Everytime I talk on the phone my calls end up getting choppy
vzw_customer_support
Customer Service Rep

caccook, 

 

We want to make sure you can hear clearly. Let's gather a few clues. When did this start? How far away from home does this happen? Is this all the time or certain times?

-Jenelle

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Re: Everytime I talk on the phone my calls end up getting choppy
caccook
Newbie

Thanks for responding so quickly. This has been happening since last year End of summer 2022. At first it wouldn't happen ever call but in the last few months it's happening ever call. It happens at home and when I am away. 

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Re: Everytime I talk on the phone my calls end up getting choppy
vzw_customer_support
Customer Service Rep

caccook, making sure all of your phone calls are crystal clear is important. Can you please confirm that your device has the latest Software Update? Please go to your device Settings>General> Software Update to view the details.-Sylvia

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