How to make a phone claim?

[SEASMI15]

trying make a claim on my I phone 7 but keep bringing up the phone I turned on how can claim the I phone 7

[Elements]

It sounds like you already activated another phone, and now it won't let you make a claim on the old phone? They normally need you to make the claim while the old phone is still active. You may need to temporarily activate the old phone long enough to make the claim, and then activate your new device again.

[vzw_customer_support · Accepted solution]

We're sorry to hear it became necessary to file for an insurance replacement, SEASMI15, and that you're running into trouble when filing the claim. We're here to help this go more smoothly. Have you already tried the suggestion offered by Elements in this forum? In addition to the claim online option at (www.phoneclaim.com/verizon), you may also dial Asurion directly at 888-881-2622.

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[sprmankalel]

Call the insurance company and tell them exactly which phone you wanted to replace.

[bd94s10]

If this site isn't working then call Asurion directly: File a Phone Insurance Claim for Your Verizon Wireless Device