Just moved service from C-Spire to Verizon and got new iPhone 15 Pro. Phone makes calls, sends/receives texts but will not receive incoming calls. When someone calls me, it goes straight to vm.
Congratulations on your phone and joining the Verizon family! I'm sorry to hear that you can't get calls and they go straight to voicemail. We'll make sure this get fixed ASAP. What troubleshooting have you tried?
~Jesse
Shutting off phone and rebooting 3 times. Turning off cellular data turning on cellular data. Turning off WiFi turning on WiFi. Checking for iOS software updates. Iโm. On iOS 17.2.1.
Ss222 Thank you for this information. Do you have access to data. Have there been any changes to the device before the issue started? ~Peter
My iPhone 15 receives ringing of calls intermittently and goes to voicemail. I had same problem with Iphone 14 so I purchased the iPhone 15 Pro. I still have same problem. Apple could not fix. Went to Verizon store and they could not fix. I have never had problem like this and started around October 2023.
SBFIG, we understand how concerning it is when your device isn't working as expected. Can you confirm that the Do Not Disturb/Focus option is not currently turned on for your device? You shared that you have worked with Apple and with us in store, can you share any additional troubleshooting steps that have been completed with your device so far?
-Andi
All settings on my iPhones were reviewed by Apple and Verizon and changed to problem solve the issue. My iPhone was also wiped clean of all data, apps, etc. and re-entered.
Thank you for the insights. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
the do not disturb and focus option is not turned on
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