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IPHONE X "RESERVATION"

WURT2388

Did anyone else get an email from Apple saying that an iPhone has been "reserved for you" and that they will be sending you another email to confirm payment and shipping details after they are able to "reach the carrier systems"? Has anyone talked to Verizon or Apple or know what this means? Do I have need to take any further actions to move this along? Also, do you think that I would get the phone faster if I tried to purchase it directly from Verizon today and just ignore the confirmation email when it eventually comes?

Comments

Piscestg

I didn't get that email. My Apple order took a few seconds to verify my Verizon account but it went through at the time.That was about 20 minutes after ordering was allowed. My order shows as ready on my Apple Store account now.

brianmatiash

I had the same thing happen to me. For some reason, when it was time to enter my phone number, zip code and last 4of my SSN, it kept failing and I eventually got locked out. When I used my wife’s info (we have a family plan), it seemed to authorize but then I got the message and my order being reserved.

A few hours later, I got the reservation email and now, every time I check the status of it, I get the same message that Apple will email me once they’re able to connect the carrier. No indication about whether it’ll honor the 11/3 delivery date, which is what I was quoted when I first placed the order. I’m attaching a screenshot of what the reservation page looks like. Every time I attempt to call Apple support, I get disconnected because they’re too slammed with calls.

Piscestg

Was that right after ordering started?

Trooper51

I’m in the same boat as you. I’m hoping they honor the 11/3 date.

brianmatiash

Yup. Within 10 min.

Piscestg

Dang. As busy as Verizon and Apple is I would hope they would respond. Mine hung for about 10 seconds but then it went through as they hooked with Verizon. Good luck. I would hate to lose the Nov 3 delivery.

WURT2388

brianmatiash That's exactly what I got, too. Do you think Verizon would know the details of this if I called them? Are you planning to just wait it out and see what happens or are you going to try ordering some other way?

brianmatiash

WURT2388 I genuinely don't believe that Verizon will have any insight into this. This is going to be with Apple all the way. Ideally, either one of us could reach out to someone in their sales support to iron out what's going on and inform the thread but for now, I think it's a waiting game. I feel good about the reservation holding our spaces for an 11/3 delivery but I am just not sure how long it'll be in effect for. That's why I'm so eager to contact Apple.

SHAAPP2

Can’t even get through to Apple. It says due to high call volume we cannot

take your call this time and hangs up

On Fri, Oct 27, 2017 at 10:18 AM brianmatiash <forums@verizonwireless.com>

Tristenjourdan

Have the same problem. Going to call apple and see what they say about it! I will give you guys and update soon about what they say. I really hope apple lives up to the 11/3 date.

brianmatiash

I tweeted about this just now and mentioned Apple Support. I’ll update the thread if I hear anything substantial.

WURT2388

brianmatiash Tristenjourdan When I originally got the to the page about the phone being reserved, it said that mine would be shipped within 2-3 weeks of confirming the order (upon receipt of their email). I'm sure, like the regular orders, delivery still just depends on what time you made the order so this isn't necessarily the case for everyone else in this boat. I'll try giving Verizon a call today and let you know whether they at least have any info about it.

brianmatiash

That’s totally fair and a valid point. I know for a fact that I had an 11/3 ship date listed at the time of the order, so I guess the more appropriate question is whether Apple will honor each customer’s respective delivery date at the time when they initiated the order.

I hope we we get an update soon.

JOSRUB75

had the same issue, i tried placing a pre order the second the apple store came back up and kept getting stuck on the page where i enter my verizon account pin and then got the reservation message, i sure hope they honor the 11/3 date that i got

OUAMCO

I had same exact issue. Also my iCloud email was full so I didn’t get email. I did get screen shot of reservation number. Can one of you provide the link that was emailed if You received one. Mine said I had 24 hours to complete transaction.

NICDUN46

I got the same email. I've been checking the link, but it still says they're holding the reservation. I thought I would just try to order another one and cancel the reservation, but now it says 5-6 weeks before they ship. I really hope they don't place us at the end of the line once they do the link!

SHAAPP2

https://buyiphone3.apple.com/WebObjects/IPACustomer.woa/wa/IPAPreAuthAction/editOrder

On Fri, Oct 27, 2017 at 11:01 AM NICDUN46 <forums@verizonwireless.com>

JOSRUB75

link doesnt open up? whats that ?

On Fri, Oct 27, 2017 at 11:12 AM, SHAAPP2 <forums@verizonwireless.com>

RICPAR79

I got a similar message:

When we’re able to reach the carrier systems, we will email you at XXX@xxx.
The email will include instructions to complete your order as well as the return link.

I called Verizon and they reached out to the Apple Support team. The Verizon rep said their web page was down and I would get the follow-up email within 4 hours. At 2:44 PST time I got a follow-up email from Apple saying essentially the same thing, wait for more instructions.

The Verizon rep said my "place in the cue" would be honored. I never saw an estimated delivery date. My son-in-law who ordered about two minutes before I did got Nov 17 ship date.

Clearly Verizon's web page, at least this one is up and running. Verizon said there was nothing that should block my order.

What the heck?

RICPAR79

P.S. The apple follow-up email included these two frequently asked questions:

Frequently Asked Questions

Why am I unable to complete my order right now?

We are currently unable to reach your carrier’s systems to process the information that you have provided. We will hold on to the information you have entered and use it to confirm phone pricing and eligibility for your account.

What will determine my eligibility?

If you are starting a new account with your carrier, they will run a credit check using the billing information that you have provided and confirm that service is available in your area. A carrier deposit may be required. If you are buying an iPhone for an existing carrier line, they will confirm that your account is in good standing and determine, based on where you are in your carrier contract, the price for which you are eligible.

SHAAPP2

Worked for me...

https://buyiphone3.apple.com/WebObjects/IPACustomer.woa/wa/IPAPreAuthAction/editOrder

Shane [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

chinmayp83

I am in same boat..ordered mine within 10 mins..and got the reservation number....Not received any email to order it yet...Apple helpdesk is too busy..I guess just pray and hope for the best.

ROBFAN7

I got the same message at 2:15 C.T. and I still haven't received the email to let me finish the process. Frustrating.

Trooper51

Go check the link and type in your reservation and number. I just finished my purchase.

SHAAPP2

Just finally got the email! Ordered at 3:10 AM Eastern standard time and

they kept the November 3 ship date

On Fri, Oct 27, 2017 at 1:35 PM Trooper51 <forums@verizonwireless.com>

Tristenjourdan

I tried to complete my purchase but it keeps saying they are unable to validate my account?? Did this happen to you?

danno-X

I got the same thing and never did receive the email telling me to go complete my order.

However, I followed the link that someone posted in this thread and punched in my reservation number and it allowed me to complete my order. It also kept my original ship date which unfortunately was 2-3 weeks but it's better than the current lead time.

Hope it helps!

ROBFAN7

I just received the email to complete my purchase. It kept the same delivery date as quoted earlier.

SECURED2K

Ordered around 10 minutes after the pre order start time and had a 2-3 week delivery time. However local pickup was Nov 3. Chose local pickup and received the reservation notice.

reservation confirmation email arrived about 2.5 hours later.

reservation link arrived 8 hours later, but the deadline time was from about 2 hours earlier.

placed the order but local pickup was no longer an option. The 2-3 week delivery time was still available.

brianmatiash

Same. Just got the email from Apple telling me that i am able to finalize my order. Even better is that they honored my 11/3 delivery date. Order placed and we’re good to go.

To others who who have reservations, just sit tight for a bit. It looks like Apple is starting to process thru these reservations and theyre Honoring whatever the wuoted delivery date was when you first attempted the order.

Happy days!

fisheratwerk

For those who got the reservation email and then couldn't get into the apple website, is your phone on a prepaid plan? It took some investigating but I think that's the issue. If you go to the verizon website they don't let you order the iPhone x if you have a prepaid plan.

SECURED2K

Not prepaid but did take over 2 hours for first confirmation and 8 additional hours for the ready to order email.

JWILLING

I am not on a prepaid plan, but I am brand new to Verizon. I'm guessing that had something to do with it...

I ordered through Apple and received my reservation number about 5 minutes after launch. I received the the "complete order" email just before 1:00PM CST with a delivery date for Nov. 3! :smileyhappy:

sleazycarlos

Mine is on a prepaid and have received my email to complete my order. I cannot complete the order now and cannot find any way to get my phone ordered.

ANTLOM94

Same issue. Quoted 11/3, got reservation, pick up in store. Email came and said 2-3 weeks, no store pickup option. That’s irritating. I think if Verizon had verified on the spot there wouldn’t have been the delay.

SUSWAS26

I did. I ordered at 12:08am. Got my "complete the purchase in 24 hours" email (that ends at 12:00am tonight) at 10:29am. I spent an hour on the 800 number when the link said it could not find my reservation. The 800 line people don't know anything and cannot research anything with your reservation number. Only your phone number and email address. Then I spent about an hour on the chat once I got through. They said I was the first one to complain (seriously????) They said to wait and try later. I want my reservation date held!!! They honestly don't know anything. Tried again 4 hours later. Still not working. #EpicFail Apple!

HiRez

I had the problem where Apple couldn't verify my account information with Verizon (I'm not sure why they need to do this since I'm paying full price up front, but anyway). I got the message from Apple about "We'll reserve this for you" about 12:12am. Then got the "Your phone has been reserved" email at 2:42am. Then finally at 10:51am I got the "Important information about your iPhone reservation" email with a reservation number and "Complete Order" link.

So far so good, sounds like everything is fixed and ready to go, right? WRONG. I click the link, enter my reservation number and phone number, then it takes me back to the "Verizon verification" screen that was problematic where I have to enter the phone #, billing zip code, and last 4 SS. STILL ERROR with message "We're sorry. We can't find your account information with Verizon. Please verify your information and try again." I've tried this like 100 times now (I know my info is correct) and no dice, it seems like Apple is still unable to communicate with the Verizon systems.

Which is weird since the initial email said "We will email when we’re able to reach the carrier systems." But obviously something never got fixed, or got re-broken. So boo Apple and boo Verizon, I can't believe you guys still can't get this stuff to work.

Is anyone else having this same problem?

p.s. -- I confirmed all my info on the Verizon site, confirmed my account is in good standing and paid, and confirmed that my phone line is not locked down under a contract...it is eligible to be upgraded.

SECURED2K

Agreed as I went back and upgraded a 2nd line a minute later after the first reservation and it went through successfully with the option to pick up locally on nov 3.

SECURED2K

If Apple can’t find your reservation, it is because the phone number entered does not match what was entered when the reservation was made. Typo?

SECURED2K

Apple is not offering unlocked (sim free) phones for the launch hence the requirement to go through an existing carrier. This might help to prevent people from just buying to re-sell.

once you enter your account info, apple’s site should ask for an account pin. If you are not getting this prompt, call Verizon via 611 and ask for technical support As this appears to be the step failing.

HiRez

If Apple can’t find your reservation, it is because the phone number entered does not match what was entered when the reservation was made. Typo?

No, because when you click the email link, you have to enter the reservation number along with your phone number. If the number is wrong, you will get the message "We’re sorry. We can’t find your reservation. Please verify your information and try again." (I just changed my phone # by 1 digit to try this). So you need to have the same phone # you used when you got in the reservation queue to even get back to the Verizon verification "complete order" screen.

SECURED2K

HiRez

The messsage about the number being incorrect on the reservation was for the previous user SUSWAS26.

Your issue as described appears to be an account pin problem. Contact Verizon technical support via phone by dialing 611 On your Verizon handset.

Uchok00

I had the same problem.

I have 2 lines, not pre-paid, month-to-month, not on contract.

i stayed up on Thursday night/Friday morning, and I was able to get into Apple store website around 12:10am, however, I was not able to complete the orders, and I was given a reservation number, Apple website said that an email will be send later with the link to complete the orders.

I got the emails around 10:30am Friday morning, stating that I have until 12 noon, Saturday to complete the online order process, however, I was not able to complete the purchase, each time I tried, at the very end of the process, Apple website would display “unable to complete“ and delete the iPhone X order from my ”bag”.

I called Apple customer service rep Friday afternoon, they couldn’t find the reservation number in their system, even thought I received 2 separate emails from Apple, stating that I do have the iPhone reserved for launch date pick up.

i went to the Apple store on Friday night, on the advice from Apple customer service rep, the Apple store employee couldn’t help me, they said it may be Verizon issue with my account.

I called verizon wireless Friday night, they said my account is in good standing, so I tried to call Apple back on Friday night, they were so busy that they hung up my calls. I guess the queue line got so bad that they couldn’t handle the volume.

I called Apple again on Saturday morning, asking for help, i was on the phone with a rep for a good 45-60 minutes, he couldn’t help me, and just cold-transfer my call to the apple technical helpline, so I had to explain the whole situation again, and the Apple tech rep couldn’t help me either.

saturday noon passed, and I still couldn’t use the Apple reservation numbers that were given to me.

so I ordered the phones again, but now, both phone have the estimated delivery time in mid December.

so I stayed up on Thursday night/Friday morning for nothing.

do not trust the Apple reservation number anymore, I am keeping the emails that Apple sent to me as a reminder and evident of what not to do, when trying to get apple customer service to help me.

iphonex epic_fail apple_dont_care

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