Accessibility Resource Center
Skip to main content
Shop
Shop
-
Shop all
- Deals Deals
- Devices Devices
-
Accessories
Accessories
Accessories
- Shop all accessories
-
Phone accessories
Phone accessories
Phone accessories
-
Tablet accessories
Tablet accessories
Tablet accessories
-
Watch accessories
Watch accessories
Watch accessories
- Charging
- Audio
- Gaming
- Smart home
- Deals
-
Plans
Plans
Plans
- Shop all plans
- Unlimited
- International services
- Connected devices
-
Those who serve
Those who serve
Those who serve
- Student plans
-
Other plans
Other plans
Other plans
- Bring your own device
- Home Home
- Prepaid Prepaid
-
+play
-
+play
- Entertainment Entertainment
-
Apps & add-ons
Apps & add-ons
Apps & add-ons
-
Business
Why Verizon
Support
Support
Choose your cart
Choose your cart
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
end of navigation menu
Sign in
- Verizon Community
- Categories
- Mobile
- Devices
- Phones
- Apple
- Invalid SIM Message
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
814 Members online 255K Discussions 42.3K Solutions
More Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Correct answers are available for this post.
Jump to solution.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My Prepaid iPhone 5s keeps telling me "Invalid SIM" or "SIM failure". What can I do to make it stop?
Solved! Go to Correct Answer
1 Solution
Correct answers
Correct answers are available for this post.
Jump to solution.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That is indeed troubleing to hear that your phone is no longer recognizing the SIM card, satu1234. Let's get you the help you deserve. I do recommend reaching out to our Prepaid team at 888-294-6804. You can also visit a corporate Verizon store for a new SIM card. Find the nearest store here http://vz.to/1lxpt2q
JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
2 Replies
Correct answers are available for this post.
Jump to solution.
Re: Invalid SIM Message
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
are you sure your device is not locked ?
Correct answers are available for this post.
Jump to solution.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That is indeed troubleing to hear that your phone is no longer recognizing the SIM card, satu1234. Let's get you the help you deserve. I do recommend reaching out to our Prepaid team at 888-294-6804. You can also visit a corporate Verizon store for a new SIM card. Find the nearest store here http://vz.to/1lxpt2q
JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Follow Verizon
Follow Verizon Fios