MMS on iPhone 14 Plus not working

[bostoneagle99]

I just upgraded to an Unlimited Data Plan, and got an  Apple iPhone 14 Plus  and a free iPad 9th Generation at that time. I have done everything I needed to do in order to set up both devices, but many of my non-iMessage texts "failed to send" over and over

I narrowed the problem down to MMS; if I turn MMS off and just use SMS, the texts go through, but if I turn on MMS and try to send a picture or GIF, I get the "failed to send" and red exclamation point.

I see similar issues on the message boards here, but all of them reach a dead end with a "We're sorry to hear you're having a problem..." response. I'm hoping that I can get some help on what to do.

[vzw_customer_support]

Hello bostoneagle99. We know the importance of ensuring you are receiving all of your text and picture messages on your new iPhone 14. Please send us a Private Note so we can look into this for you. 

-Tanisha

[bostoneagle99]

How do I send you a private note?

[vzw_customer_support]

I'll send you a Private Note.

*Carla

[bostoneagle99 · Accepted solution]

I wanted to come back and reply to my thread with the solution - at least the solution that worked for me.

I chatted (again) with a Verizon technician, and this time they recommended that I turn off iMessage, power the phone down, count to 30, power back up, and then see if MMS pictures/GIFs/videos would send. IT WORKED. And continued to work after turning iMessages back on.

I don't know why iMessage was interfering with MMS, but in any event, I wanted to close this loop for all of you iPhoners out there having MMS issues - give this a try and see what happens.

[robotewa]

I couldn't send picture messages or group texts.  This solution didn't work for me.  I called Verizon, and they had me turn off my phone and they reset something on their side.  It worked after they did this.

[vzw_customer_support]

I'm happyto hear that your MMS messaging issues were resolved, robotewa! We are here for support and only a mention/ private note away anytime needing assistance. 

*Cheyenne

[clobberingtyme]

I tried this and it didn't work.

[vzw_customer_support]

clobberingtyme, We want to ensure you can use all of your iPhone's services without issue. What specific issue is being experienced with your MMS services. Are you unable to send, receive or both? Do regular SMS messages work? Have we confirmed that the service isn't blocked or properly provisioned for your line?

-Genesis

[clobberingtyme]

This did not help me and while I was chatting with tech support they escalated but the  I was dropped.

[chaushouse]

I tried this solution, too. I cannot get MMS to work with or without iMessage.

[vzw_customer_support]

Hello, chaushouse and can help resolve this MMS issue by resetting the feature on your line. If you still need help with this please reply back or send us a private message. Thank you.

- Alan

[gladiatur]

I’ve had this same issue on since I switched to iPhone a month ago.  I’ve done all the typical fixes on my side, including a complete phone wipe losing all my contacts and messages.  How do I go about having Verizon resetting this feature on my plan?

[vzw_customer_support]

We want to make sure that we are getting this reviewed with you further. Pelase send us a Private Note. 

*Gen

[Edye299]

Hello, my newly activated iPhone 13 does not send mms messages to nonIphone users. Can my settings/feature be reset on your side ? I’ve tried resetting my phone and following the solutions the internet states and no luck.

[cecapps]

I tried this and it did not work. Called apple and they confirmed it was a MMS messaging issue. Can I get some help with a feature reset as well?

[vzw_customer_support]

Hey there, we're more than happy to assist you with your MMS issues. It's always important to stay connected, we'll be sending you a Private Note, to continue looking into this.

*Joe