Message+ - Not able to generate pin
RJ327
Newbie

I’ve been using the message+ app for a while now, but about a month ago, I believe after an app update, I was logged out. I still continue to receive push notifications to my phone of all of the sms messages, but can’t open the app to view them. 

Recently I deleted the app completely and reinstalled to try to login again, but keep receiving the message “not able to generate pin. Please try again later sometime.”

I also have message+ on my iPad which is still logged in and seems to be working fine, minus the calling function. I deleted the iPhone profile from message+ via the iPad just in case that was the issue, but still no luck. 

Labels (1)
0 Likes
Reply
25 Replies
vzw_customer_support
Customer Service Rep

RJ327, we would be happy to help look into this with you. Can you please send us a Private Note for better assistance?

 

JoseL_VZW

0 Likes
Reply
RJ327
Newbie

Sent a PM back when this reply was posted and still have not heard anything back. So as of today the app still does not work on my iPhone.

There was an app update on August 20th and now I receive a new error message: 

Could not connect to server. Please try again later. 

App is still working fine on my iPad, but pretty inconvenient because I am not walking around with my iPad in my pocket. 

0 Likes
Reply
rkottal01
Newbie

I have the same issue.  My IPad doesn't have a cellular chip so no line of it's own.  Trying to use my IPhone's line.  It used to work fine.  Any solutions?

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We would love to see you be able to use the Message+ feature on your tablet. Have you tried removing and reinstalling the app on the tablet? Is "Integrated Messaging " enabled on your Smartphone under the Message+ settings? -Yale

0 Likes
Reply
theloanpro
Enthusiast - Level 1

Very annoying that Message+ won't set up on my Fire tablet.  After installation I see "Generating Code" that never completes.  Sometimes I can launch it via the web app on the Fire, same as on my windows laptop...hit or miss.  Works fine on my Moto Z3 phone. Why can't Verizon correct this? Uninstall/reinstall doesn't help.

vzw_customer_support
Customer Service Rep

Hello theloanpro, thank you for contacting us. We've sent you a private note. Please reply to it to better assist you. 

 

~Baldo

0 Likes
Reply
trdennis
Newbie

I am having the same issue on my fire tablet. Any thoughts?

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Hello there! We're sorry about the trouble. When you set up the app in the tablet, does it let you sync with the phone? https://www.verizon.com/support/knowledge-base-231252/ 

~Aaron

0 Likes
Reply
Pops50
Newbie

I have the same issue with my Fire HD 8. Message+ hangs at "Generating code". Fire running OS 7.3.2.6. Works fine on my Samsung Galaxy S20FE and my Samsung Galaxy Tab S7. What's the secret to get Message+ working in a Fire?

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We're sorry to hear you're not able to use Message+ on your Fire HD8, Pops50. Let's take a closer look into this. Are you connected to a cellular network or Wi-Fi when attempting to get the code? Is your device software up to date? -Danielle

0 Likes
Reply
Pops50
Newbie

Hi, Thanks for the quick response.  Fire tablet is WiFi only.  Installed Message+ on it this morning. OS is up to date.  As for the S20FE, it as both WiFi and cell.  And Message+ version 8.3.6.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Hello, Pops50. Happy Holidays. You did mention you have a Fire Tablet. Verizon Messages are compatible with certain devices. You can view the FAQ here https://www.verizon.com/support/verizon-messages-faqs/ 

-Amber

0 Likes
Reply
Pops50
Newbie

Hi, Fire is not mentioned on the web page. So I assume they are not supported. That is unfortunate. Fire tablets are everywhere and Verizon is missing out.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

As long as the application is shown and able to be downloaded, the device is compatible. I appreciate the insight about the code generation and have submitted feedback regarding this as well. 

-Chris

0 Likes
Reply
traveldave
Newbie

Similar issue with my iPad.  I had to restore from a backup last week.  I think Message+ worked for the first few days, but now when  when I open it, I get the Get Started screen.  I put in my cell phone number and hit Send Code, and get the "Error, Not able to generate Pin  Please try again later some time" message.

I've tried uninstalling the app, rebooting the iPad, and reinstalling.  Same result.   Running on iOS 16.6

Please help!

 

 

 

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We're sorry to read that you are having issues with using the Message+ app. Was there an app update before this issue started? ~Peter

0 Likes
Reply
traveldave
Newbie

Not sure.  I have since uninstalled and reinstalled it, so no way to know if it had updated prior to that.   But as of now it should be the latest version of the app and the latest iOS version.  

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Thanks for that information, traveldave. Is the Message+ app working without an issue on your cell phone? Are there any app updates available on your phone?

-Lauren

0 Likes
Reply
traveldave
Newbie

Version 9.4.1 on my Android phone.  

Noted that in the Apple App store, the second review is someone with the same issue.  Been using the app for several years on Samsung phones and Apple iPad with no issues.  Maybe an issue with the latest version of iOS?  I feel like that updated recently.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

I appreciate you for checking for updates. Is your iPad connected to WiFi or cellular when attempting to set up Messages+? Does it help to swap? 

-Lauren

0 Likes
Reply