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New iPhone 15. Can’t receive group messages from android users.
Pjfo
Newbie
‎02-11-2024 12:14 PM

Have new iPhone 15. Unable to receive android messages in group chat. 

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vzw_customer_support
Customer Service Rep
‎02-11-2024 05:16 PM

Congratulations on your new iPhone 15! We recommend you to Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging"." After saving, wait a minute or two then toggle it back to off. Please let us know how it goes.

~Maria

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