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Not receiving SMS test from Instagram to login

Not receiving SMS test from Instagram to login to account - I just switched over to Verizon. Â I am receiving SMS messages from other people as well as iMessages. Â I have deleted and re-downloaded the app as well as restarted my phone and nothing has worked. Â Please assist

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Verizon_Support

eweir38,

We want to make sure that you stay connected on social media from your device. Have you added a messaging block feature to your mobile number that would restrict you from receiving notification alerts from Instagram? Click the link below for the steps on how to remove feature blocks from your mobile number:

https://www.verizon.com/support/caller-id-block-faqs/#item3-1

eweir38

Hello - I do not have anything blocked. I checked the page and was able to confirm this.

Still in need of assistance!

eweir38

Hello - I do not have anything blocked. I checked the page and was able to confirm this.

Still in need of assistance!

Verizon_Support

Thank you for checking, eweir38! Do you know if you're receiving messages from other short code/authentication messages like your bank or other apps? Have you contacted Instagram support?

AaronS_VZW

eweir38

I have received message from other short code/authentication messages. If i switch my phone number on another instagram account I have access to the other phone number receives the code, but if i switch it back to my phone number my phone will not receive the code for both accounts (account I have and do not have access to), which is why I believe it is an issue with my phone specifically. I have contacted instagram support who hasn't gotten back to me in over a week

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