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Not receiving SMS texts from Instagram to reset my password

I have been a Verizon customer for many years. I got a new iPhone at Apple last week.
Unfortunately, I got locked out of Instagram and cannot receive their two factor authentification text messages with verification code at my cell phone number. I have been trying all day long.
My text messaging is otherwise working fine.

Comments

vzw_customer_support

We are sorry to read that you are having issues with receiving the authentication text on Instagram, and we are here to help, annie6. Are you able to receive picture messages?

PedroM_VZW

dawnbebe

Verizon,

I am having the same problem that Annie is having. I changed my password on Instagram & I have 2-factor authentication, so they sent me an SMS text to verify the password change. The last 4-digits of the phone number is my correct number. I haven't had any problem receiving 2-factor verification SMS texts from anyone else before. I have requested the code resent several times on both my phone & my computer.

I just sent myself a picture via text, so yes, I can receive a picture message.

vzw_customer_support

dawnbebe, I'm so sorry to hear that you are having trouble receiving the messages to complete two-factor authentication. We are here to help resolve this. When did you begin having trouble? Are you getting any kind of error to indicate that the messages are not coming through, or are you simply not receiving them?

MichelleH_VZW

LjDickerson

I am also having this issue. I got a new phone and I'm not receiving messages from Facebook or instagram

vzw_customer_support

That is definitely strange. What type of phone do you have? Do you have the Messenger app downloaded, for Facebook? MichelleH_VZW

owengilgun

I am having this same problem. I have tried multiple times to receive th code, but I am not receiving the tex. Is there any way you could help?

shanmere

Hi, i also am having the same problem described in this thread. The notification says "link sent to [my number]" but i am not getting any text. Instagrams help center is of no use

vzw_customer_support

We want to make sure that your messages are working correctly, could you tell us if you are having issues receiving any other messages?

AlfredoL_VZW

j4nelson

Yes, it is not working for me either. When do you expect to resolve this?

Telephoner

I have the same problem. I receive text messages from everyone EXCEPT instragram to reset my password. I have an iphone.

vzw_customer_support

Telephoner, with all the passwords I understand how it's easy to run into this problem. We are not able to troubleshoot third party apps however, I do know that there is a link "forgot password" that you can click on the log in. DoloresK_VZW

YN8

Verizon - I am having the same issue. I am getting other messages, but am not getting the authentication SMS from Instagram. I've been trying for weeks. Please help.

vzw_customer_support

Making sure that you can receive all messages is important. When you mention that you are getting other messages, does that include messages from your bank or other sites?

Have you reviewed Instagram's login support page? Just in case, here is a link: https://help.instagram.com/1068717813216421/?helpref=hc_fnav&bc[0]=Instagram%20Help&bc[1]=Troubleshooting%20and%20Login%20Help

GinaU_VZW

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