Not receiving verification code texts

[Kevinhuels]

I am not receiving verification code texts for 2-factor authentication. I have an iPhone 13 that I recently got and I had to resign into every app and every time the authentication text was never sent. I tried a factory reset but that didn’t work. 

[cspangle]

I am replying to hopefully help anyone who sees this message I dealt with this problem for one month searched relentlessly found zero answers and finally here was my solution

call Verizon at 1-866-271-7730

press #1 English , press#2 tech support, press #6 escalation team 

It’s not your Wi-Fi or the version you’re running or your Sim card it’s some thing that Hass to do with the recent upgrade to 5G and they need, the escalation team and Verizon needs to add all the short messaging features back on your phone. it took 3 days and even though I didn’t Venice it would work .. The tech-support guy said it would ensure enough four days later all of my text messages started coming in this is the answer do not go to the Verizon store,ask to speak to the escalation team and use the phone number above and they will know exactly what you’re talking about you’re not the only person dealing with this.

the escalation tech said he had to use a “short code CA Tool” and that “short messaging for whatever reason was now not included as a feature on my plan” and they needed to add it back in. 
****it worked 
don’t waste time thinking you need to wipe your phone or change your Sim or reset network or reset device settings all of which I did before I found the solution

[MDFeb]

Wow - thanks for the direct line to tech support. It took 3 hours over 3 separate calls, but now I can finally get messages sent to my phone number. Not sure how many TFA messages failed, nor how many other direct-to-phone number messages failed to get through. 
it took a power-down of my phone and a network reset by Verizon to get it working. That also explains why messages from Verizon itself haven’t gotten through since April(!). 

thanks again. 

[Kaspe5]

I did try this, and I got absolutely nowhere. This is only my 2nd day of service, I got a galaxy s20 series, and long story short, I NEED AND HAVE to be able to verify things immediately, as I have a specific circumstance. The lady told me that if I called back, it would reset my wait time. Tge whole reason I switched is because my previous carrier stopped supporting my old phone and without notice, and now here I am stuck again. 

[vzw_customer_support]

Thanks for joining our family and sorry to hear this is happening to you kaspe5. We understand the need to verify via text message and we can help. We will need to check if your port over to our family is fully complete. Please start by sending us private message so we can gather some infromation.

-Kinquana

[dbird92]

One last call solved this same problem for me in 5 minutes.  I probably tried 40 different things from the Internet, talked to six different Verizon agents, tried a new iPhone 12, And then tried all Internet suggestions again, all over a two month period. Once I called the direct line given above and chose option 6 for escalation the agent solved my problem. My issue was not that the short message code capability was turned off. He indicated that he needed to do a sync of my data on their end. I do not know what this means but he indicated that a piece of data was corrupted in one location on their system. Once he completed the sync my phone and all verification messages were working within three minutes. I hope this save someone else 2 months of frustration.

[jddracup]

All I can say is ditto. I was struggling to find a solution to this problem. I mentioned the "short code CA tool" to the escalation team agent, and he went about doing something on his end. After restarting my phone and getting a call back, everything works as it should. Took about 10 minutes; very quick and easy. Thanks for the tip!

[DSeverywhere]

@cspangle, thanks so much for posting this. I did exactly what you outlined and I was up and running in no time. The key is that they must enable short messaging on your phone. Changing phones, OS upgrades, even changes to your plan can leave this feature out.

[Littlejudie]

I have been having the same issue with my iPhone 12 mini with not receiving verification code texts and delayed voice mails. I have no idea whether they are related. I have tried escalating the issue with Verizon. We troubleshooted for an hour and a half last Friday. The agent promised to call back and never did. Because I use this phone for work as well as for personal use this is doubly frustrating.

[vzw_customer_support]

@Littlejudie ,

We're sorry that you're having so much trouble, but there's a bit more here that we'd need to uncover first. For verification texts, are you referring to short codes that some companies use where they text a number to your phone for verification? For delayed voicemails, are you referring to the notification, or that the voicemail itself is not available to check until some time later?

-Russell