Reseller Flex Policy
sabdallah89
Enthusiast - Level 1

Hello, 

 

My company purchased numerous Apple iPhones from a high volume wholesaler who stated that we must contact Verizon to request an unlock for the still locked iPhones. 

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3 Replies
vzw_customer_support
Customer Service Rep

Hello sabdallah89. Devices that you purchase from Verizon are locked for 60 days after purchase.   Devices that you purchase from our retail partners are locked for 60 days after activation.  After 60 days, we will automatically remove the lock. Following the 60-day lock period, we do not lock our phones at any time. 

~Ivone

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sabdallah89
Enthusiast - Level 1

Hi Ivone, 

 

When I checked these IMEIs, it shows the devices were activated more than 60 days ago but are still locked.  Is there someone I can email a list of the IMEIs to?

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vzw_customer_support
Customer Service Rep

Thank you for the details. I will send you a private note to check further. 

~Ivone

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