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SIM card hard locked by reseller flex USA

I bet no one can help but thought it worth a try.

I bought an Iphone 12 when in the US and was told it was not locked and I would be able to use in the UK. This worked well but for a few years but I reset my phone to factory settings and now it will not accept the SIM i was using. On investigation it appears to be locked by a reseller flex policy. I was advised to contact the phone company to get them to unlock ( which I believe to be Verizon) it but it is impossible to find an email contact and I can't log in to an account as I don't have the original phone number on an account etc etc. Does anyone have any ideas before I have to bin a perfectly good phone? Thanks.

Comments

Verizon_Support

Kirkrobertson, I apologize for the difficulties you are experiencing with your device. Where did you originally purchase the phone? Was the phone originally purchased through the reseller Flex USA, then active on a Verizon Wireless account? -Shelly

kirkrobertson

Hi Shelly,

Thanks for the reply

It's a while ago but if memory serves me correctly I think it was walmart in Ocala. I don't have the original documents. I think I was registered to Verizon. They did the documentation for me then I put in my uk sim card and it worked. so I didn't keep the info over the years. I can give you all the phone info for you to check if it is locked on your system.

Thank you

Verizon_Support

Does the carrier you use have a webpage to check the IMEI of the device? I know here at Verizon Wireless that checking the lock status is available here
https://www.verizon.com/od/prepaid/bring-your-own-device/#/selectDeviceType

What does it say on your carrier's website ?

-David

kirkrobertson

Hi,

I have checked my carrier at this end (BT) it is not locked and it is their Sim card that is not recognised. I do not have the original SIM or phone number so can not check on your link. Can you check against my IMEI Number: [Edited for Privacy] if it is locked to you please. If it is can you release it.

Thank you.

Tymolly71

Hello I also have a reseller iPhone locked to vzw. I have Verizon but need to also use on Tmobile account. Did u ever get your unlocked ?

Verizon_Support

Hello, Tymolly71, thanks for reaching out. We can check the unlock status for your phone. So we can best assist, we will be reaching out via Private Message.

-Lauren

Aubsyni10

Verizon team, no-one came back to me or looked further into my casse, can someone please contact me, and see if they can unlock my phone?

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