SIM failure - iPhone 14

kimbo4868
Newbie

All of a sudden I am getting a SIM failure error on my iPhone 14.  There is no physical SIM on this model and I have never had this message before.  It’s causing problems with calls and text messages.  I have tried everything suggested.

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vzw_customer_support
Customer Service Rep

Hello, kimbo4868. So sorry to hear of this but help is here. What steps have you tried? Is there any available software update on your device? 

-Natasha

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SynthpopAddict
Champion - Level 2

I am guessing you already tried to delete the eSIM you currently have and create a new one, but it didn't work?

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I'm not a Verizon employee, just another customer trying to help.
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