I am getting really slow 4G LTE speed in my area especially in my house. I get about 0.1-0.3 Mbps even though I have 3 bar signal in the house. Do you know if this can be fixed?
We understand looking for the best service and signal. What kind of phone do you have? Is this happening the same indoors as outdoors? We can look over your area to see if anything is going on. Can we please have your ZIP Code?
JavierD_VZW
I currently have iPhone XS Max and this is more prominent inside but it sometimes happens outsides too.
Zip code: 24060
I am sure we will figure this out together Devpatel. I understand how slow speeds can be annoying. I don't see any reported outages. Is anyone else having this issue?What speeds do you get when your outside? When did this start happening? AmberF_VZW
I talked with my friends who have Verizon and they are having the same problem too. I get speeds like 0.1-0.2 when I am inside my house Mbps and around 10 Mbps (with full bars) when outside. It start happening from day one we switch to Verizon like 2 days ago
Yes I am having similar issues with my iPhone Xs. My signal reception similarly shows 1-2 bars but my download speeds are consistently less than 1 mbps. This is particularly bad indoors however also happens outdoors occasionally
zip: 33435
Yes I am having very slow lte myself. It started when I got an xr about a month ago. I came from a 6s and had no problems with it. It seems to happen anywhere, but is intermittent.
Has anyone had a satisfactory resolution of this problem? I feel like I’m back in the 90s yet with a brand new Xs phone and supposedly on the fastest network which is an out and out lie.
Is this a phone issue or a network issue? What can be done?
I moved from Tmobile to try and get better service- OMG, this is like torture. I think ill take the free $250 BYOD and leave.The speeds are less than 1.5mbs out in the open and inside the service has no bars. Why Verizon? You are no longer the king
Mako295, we get the need for having a reliable 4G connection that you rely on. Considering you have a new iPhone Xs, we wouldn't say its the phone. We can certainly help troubleshoot the problem and identify the root cause with you.
Can you please provide the name of the exact plan you have with Verizon Wireless? Do you have an intersection and city of where you experience issues with slow data speeds?
You can also reference our helpful online Troubleshooting Assistant at the link attached and select "data connection is slow". http://spr.ly/6605EFxLT
AlanS_VZW
I’m on my second XR.. The one they just sent is even slower? How can they even make one slower! Miss my 6s
Why the heck would it matter what phone he has? Unless he's rocking a phone that's older than the iPhone 5, this should not be a problem. Stop blaming the devices and check your dang cell towers.
I have been having this problem as well. It's awful. I know at least 5 other people with an iPhone XR or XS max that are having similar issues. I have been calling Verizon every week just for them to run circles around the problem with no resolution in sight. I am thinking about starting litigation against Verizon. I have had enough.
Same problems here, weak indoor signal, weak WiFi especially on 5G networks and unusable download speeds on LTE on iPhone XS Max, outside in downtown Portland! I blame Apple's use of a new company for their cellular modem, they switched from Qualcomm to Intel for the X series of iPhones, that's when the problems started for me. I have always been an AT&T customer with no speed issues. Verizon has been horrible for 2 years now! I am getting .5 - 1 Mbps download on LTE and about 35Mbps upload speeds according to google speed tests.
I know how important it is to have reliable service, vansant. We apologize for any inconvenience this has caused. Many factors outside of Verizon’s control can contribute to indoor performance even in cases where you may have had service in the past. Coverage may vary day to day due to a variety of reasons such as cell site changes, foliage, construction, population changes, and interference. We recommend connecting to Wi-Fi when you are indoors to improve your indoor experience. We can certainly get a second opinion with the issues outdoors. Please provide me with the city and intersection where you experience slow data speeds. I want to review outdoor coverage in this area.
GersonG_VZW
Everyday around 2pm-3pm, speed slows down to around .2 mbps or less. I understand it will slow down due to congestion but that is ridiculous. Nothing can be done at that slow of speed. I wish I would not have gotten the unlimited plan and stayed on my metered plan. Zip is 72401. Using samsung note 9.
BRIELL13, we understand the importance of having adequate service at all times. We want to help in any way possible. To clarify, do you have problems with calls and texts as well? Have you performed any troubleshooting steps to your device such as a restart? Do you experience this anywhere you go?
JoshuaC_VZW
We never want anyone to get speeds less than what they should be getting with us, skipper2020. We have sent you a Private Message, we want to help, but need more details from you.
Please only respond to that message going forward.
StevenG_VZW
I've seen this. The last 3 months my Mbps have been nothing over .46 Mbps. Abysmal to say the least. I've have 3 tickets open after VZW admitted to this issue. Factory reset my phone, new SIM, them a new phone! Still slow speeds. VZW then, closed the ticket stating occasional network congestion. came back with it's been 3 months! Not one single person would reply via chat, calling nor Twitter. So, opened a BBB case. Yes they replied...wanna know how?! The corporate person in reply basically saying, find another provider. poster their reply below. It's not just me. This is a Pixel 3, new expecting 8 to 10 mbps on 4G. feel it's their way of pushing customers to buy a new 5G phone. Mind you, I am not the only one seeing this. know of maybe 3 or 4 others on VZW seeing this issue. Living in NY for the record. This has to be fixed! We all pay and should expect to get the speeds we shell out money for. They chase us for money, that's for sure. But they won't allow us to chase them for expected speeds. could live with a day or even week of congestion but not 3 months. And this happens inside and outside, in various zip codes and range via miles. See below for their reply:
Dear Ms. Gina B. (BBB): Thank you for contacting Verizon Wireless (VZw). This letter is in response to the above referenced complaint for Mr. B. In the complaint Mr. B states the following: "I have been their customer for years but lately my speeds off wifi have been extremely slow. For record, 0.34 Mbps via speedtest. net. We are going on 3 months of this issue. I have filed the issue to them directly via phone calls and Twitter. They opened 2 tickets, admitting finally it was their issue. Fast forward to today, they are saying it due to network congestion and nothing they can do. I pay $90 a month for their data, and if am not on WiFi, my device is basically useless. Maps do not load, Spotify skips, websites take 5 mins to load, texts take nearly 7 mins to either send or be recvd and security wise, my home cameras via their apps don't load! They just pass my name around from rep to rep. refusing to call me. They will not own this issue and basically told me there is nothing they can do. have screen shots from them and names as welI, if needed." Please accept this letter as confirmation of VZW's response to his concerns.
After a review of the account, we found Mr. B resides in an area where there is periodic high congestion in the cell tower. The cell towers are shared and in periods where there is high congestion, the data speeds for customers may be slower until high congestion is no longer a factor. Congestion can be reduced in minutes or hours depending upon the time of day and there is no immediate fix to Mr. B concern. Please be advised Verizon's National Repair Bureau (NRB) has addressed Mr. B concern on multiple Occasions yet he continues to file complaints regarding the matter. Mr. B should be advised Verizon will no longer respond to any complaints received as there is nothing that can be done to remedy his concern. While Verizon values all of its customers, there are times when we will recommend a customer seek services from a different provider if we cannot provide a favorable resolution. Mr. B is not under contract with Verizon and is free to seek services with a provider that may be able to provide the services he requires. Any future complaints received will result with the same response.
Hi,
I have the same problem. My service is fine when my phone (an iPhone 12 Max) shows 5G but is abysmal when reporting LTE. With LTE, internet access is unusable. Not only will streaming stop (podcasts, etc) but I can not even execute a simple Google search.
I have run speedtests and the problem appears to be really slow upload speed is almost 0.
I used to have a Samsung Galaxy with the same Verizon plan and had no similar issues. It was only 4G.
I suspect, like some (@vansant), that this is a hardware/modem problem.
Verizon support keeps asking about my location, but this happens everywhere (when showing LTE). My wife and kids (also iPhone 12's) report the same issues and did not experience similar issues with their older 4G iPhone in our area.
Verizon also wants me to reset my network settings. I am not going to do that as it seems pointless and will cause me to unnecessarily lose all my WiFi settings.
