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UPS & Verizon lost phone process

Has anyone had any luck with getting Verizon and UPS to process a lost package claim?!? I have been dealing with UPS for 2 months on a filed claim regarding my trade in that has now passed its due date for promotional discount. Every time I call it’s literally the run around and having to figure out the Verizon UPS account number hasn’t been easy. As no one knows what this is and keeps trying to provide me with a tracking number. I am at a lost for words and can’t believe this is the process for two major companies!!! Absolutely a disgrace on customer service and taking the situation serious.

Comments

Verizon_Support

Hello, we're sorry to learn you're having issues with our promotion. What information has been provided to you by UPS? Have you filed a claim with them? Did you use the same return label we provided to you to send the phone back?

~Ivone

SynthpopAddict

If the trade-in was sent to somewhere in Whiteland, IN you'd better contact the BBB and/or law enforcement because people are saying that is not a valid Verizon address.

Tiff13az

Yes, I filed a claim with UPS. They are taking responsibility for the lost package. I did use the provided label from Verizon. I am at the final steps and ups is stating they are needing Verizon’s UPS account #(it’s 6 digits).

Tiff13az

Verizon_Support

Hello, being on top of your equipment is vital, especially if your phone got lost during the shipping process. Verizon wants to help you in the best way possible.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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