Purchased a new iPhone 12 at a Verizon store today but been unable to activate it. The Verizon employee said there is a network wide issue impacting activation of all 5G phones but I can’t find any mention of it anywhere. Can someone confirm? If it’s true is there an ETA on resolution? Has anyone been unable to activate a 5G phone for Verizon lately?
Cmcd153, we know you're excited to get the new iPhone 12 up and running. We will be sending you a private message to further assist. StevenM_VZW
I am also having the same problem. Verizon Technical Support has been unable to help me thus far.
I'm sorry to hear that you're having issues with your activation. Our system should be clear and ready to activate your device. When did you last attempt to activate your new phone?
EllisandraC_VZW
I attempted activate tonight on Nov 1 twice. Heading back to store tomorrow. At this point I am ready to give up and keep our 8 except this was a gift for my 16 year old. I hope you plan to offer some great discounts for these angry and disappointed customers like me. That is if we have phones that work tomorrow. Worse activation process ever. My other son and husband refuse to upgrade phones because if this glitch.
SAME PROBLEM. I am going on Day 10 of no use of my phone #. New iPhone12 will not activate, and my phone # got "lost in the switch," so I cannot even use my phone # on an old phone, or transfer to another carrier. HOURS on the phone with Verizon, HOURS in the store, and NO ONE CAN FIX IT. They keep saying they will fix it, but they do not. They say they will call me back with a resolution, but they do not. Disgracefully, they are still charging me for things that do not work !!!
Yes, they MUST compensate us as customers that are going through this.
I upgraded to the LG V60 at the store yesterday. Rep spent over 3 hours on the phone with Tech Support and was unable to activate the new phone due to a widespread technical issue. My old phone was deactivated and they told me they could not reactivate it because the new phone was already in queue. So I have 2 dead phones now.
Thank you for reaching out to us today. I know firsthand how important it is to have access to all your services and new device and we want to help in any way we can. Can you tell us more about what happens when you try to use your new phone?
When I turn my phone on it says that it could take awhile to activate and then doesn't activate and the message changes to "Contact your carrier if this issue continues." It's now been 24 hours that I can't activate my new phone and I'm in the same spot place as the other commenter where I now have 2 phone(old phone and new phones) that aren't activated and are basically just iPod Touches. When I was in the Verizon store yesterday there were 2 other customers there having the same issue as well. This appears to be a pretty widespread issue so I'm hopeful Verizon is treating it as a P1.
I’m having the exact same problem. Have you had any luck getting ur new phone activated and if yes, how???
I’m very frustrated!! I’m sure u can fully understand! 😉
Thanks!
Kimberly
Unfortunately this hasn’t been resolved for me. Verizon seems to have gone silent as well. I tried to start a chat and it put me through a chat bot and then never gave me the option to speak with a real person. They also sent me a private message last night with two suggestions, which I tried, and neither worked. I’m very surprised at how little they seem to care about getting this fixed. I’m seeing lots of chatter about this on other forums as well. Seems to be a widespread issue. I’m surprised they aren’t proactively communicating about what they are doing to fix the issue.
Cmcd153, we always want to make sure that you can use your device without any issues. So we can help look into this with you, please send us a Private Note.
JoseL_VZW
My phone activated late yesterday after several days of trying. Unfortunately I don’t have clear explanation to why to share with everyone. I turned it off and on(which I had already done about 20 times) and for whatever reason it worked on this particular time. Not sure if Verizon fixed the issue for everyone or I just got lucky. If this issue is still occurring for people buying new phones I hope their sales staff is informing potential buyers of the issue before trying to activate and leaving the customers phone non functional.
Cmcd153, that is very helpful to hear, and I am exstatic to hear that your phone is activated. Issues like this can happen when an iconic device like the iPhone 12 launches, due to all the traffic on the network with people attempting to activate the new devices. In the future when activating a phone make sure WiFi is off. It will not activate if WiFi is on. I want to make sure you are all set. Are you able to call, text, and use data when you are off of WiFi?
Activating a new phone should be seamless and easy. I am here to help get this resolved for you. I see this has been 2 days ago, is your device now activated? What happens when you attempted to activate the device?
SAME PROBLEM. I am going on Day 10 of no use of my phone #. New iPhone12 will not activate, and my phone # got "lost in the switch," so I cannot even use my phone # on an old phone, or transfer to another carrier. HOURS on the phone with Verizon, HOURS in the store, and NO ONE CAN FIX IT. They keep saying they will fix it, but they do not. They say they will call me back with a resolution, but they do not. Disgracefully, they are still charging me for things that do not work !!!
Same issue here. New iPhone 12 won't activate. It says that Find my iPhone is still on in my old phone but it is definitely NOT still on. "Please contact your carrier" message shows up repeatedly.
Same here, iphone 12 pro with SIM pre-installed will not activate, I install old SIM from Iphone 7 an it works then quits, NO HELP from Verizon. Try to activate online and it gives me an error and says a call a # which goes to automated responses that send me back online, guess I will just switch to another carrier.
We are sorry to hear that your device activation has not been working for you. Getting a new phone should not be this hard to use. With regard to the activation process please send us a private message to further review your account and activation issue.
Same here. iPhone 12 Pro would not activate in store(10-28-20). It was a Verizon network issue that should be resolved that afternoon, we were told. It’s now 6:00 PM EDT, 10-29-20, and still will not activate. Spent more than two hours on phone(typing and dictating)with tech support to no avail. As with others my wife has two useless phones. Please Verizon HEIP.
We really appreciate your patience, I know you are excited to start using your new iPhone. I am more than happy to review your account and see what's going on. I will send you a Private Note, thank you.
Start a new topic or ask questions in the open forum.
