My daughter had an iphone 6, the verizon smart family companion app was working great with the VPN, she now just got an iphone XR. The VPN is now blocking the wifi connection. If I disable wifi she can connect to the internet using cellular, when I enable the wifi, she cannot connect. If i disable the VPN she can connect through wifi, with the VPN enabled she cannot. This a home wifi network. Please help.
We always want your daughter to be able to stay connected, danbal21! When the VPN is on, is Smart Family the only app not working with your her phone?
Thanks for confirming, danbal21. We can take a closer look. Please check your private messages to continue.