My phone was defective so I was sent a new one and given packaging and a tracking label to send the defective phone back. I did so within the required period (phone sent via UPS 1/22/24). Verizon says they never received the phone so I checked the tracking and it shows that the phone was delivered to TMobile in the same receiving facility in Ft Worth on 2/8/24. Verizon is trying to charge me $1450.00 for an error that is either theirs for giving me a bad shipping label or UPS’ for delivering to the wrong recipient.
My liability for the phone ended when I followed Verizon’s instructions and gave it to UPS within the required period. Verizon customer service has been zero help and even discontinued a chat in the middle before anything was resolved. This incident will eventually cause me to never do business with Verizon again.
