Verizon incorrectly locked phone/refusing to unlock
Bluebird991
Newbie

I purchased a IPhone XR December. Paid in full, no contract. This weekend tried to switch from Verizon to another carrier. 

Phone is locked. Verizon states that Best Buy locked it. Spent an hour at Best Buy and they assured me a phone purchased in 2019 could not be locked by them.

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Gwest3
Enthusiast - Level 2

@Bluebird991  I have a very similar issue with an unlocked phone I purchased at Best Buy that is now locked by Verizon. Did you ever find a solution?

Thanks!

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kh_jenn
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Thank you.

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