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I recently purchased and activated an iphone 16 pro from Verizon. My old phone was an iphone 16 from Verizon that I used for 3 months, but it never unlocked after 60 days. Both phones have eSIMs. I want to give my old phone to a friend that needs a phone, but he needs it unlocked. I contacted Verizon customer service 3 times, gave them the IMEI, and they were not willing/able to unlock it. Is this because my old phone is no longer being used? Should I switch the old phone back to being my primary phone temporarily, and then try having them unlock it?
Charlie95
Charlie95, we're here to help, and we'd love the opportunity to turn around this experience and provide you with support. Let me send you a Private Message to get more information about the device and unlock options.
-Art
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