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Visual voicemail stopped working iPhone 7 plus

Visual voicemail has stopped working on my iPhone 7 Plus. In the Verizon Up app, it says I need to enroll. When I click on enroll, it only gives me the $2.99/mo option. I don't need or want that. I want the free version back that comes with the plan I'm already paying for. How do I get my voicemail back???

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Re: Visual voicemail stopped working iPhone 7 plus
Customer Service Rep

OSTEPHIE, we are glad to see that you take advantage of our Visual Voicemail feature, and I will be glad to provide assistance to restore access. To clarify, what happens when you try to access your Visual Voicemail? For your convenience, I have included a set up guide for Visual Voicemail that I am confident will be of assistance: Let us know if this helps.


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