What does General have for cellular data? I can't find any details about it. https://matrix.zimage.com/_matrix/media/v3/download/ross154.net/roAKRVmNNgazozzMtlZbtiNa/IMG_3458.PN... for a screen shot/capture from my 12 mini's iOS v17.4.
Thank you for reading and hopefully answering soon. ๐
Still no answers? I still see this problem since my colony uses the cheaper old 4 GB plan.
Ant, can you clarify for us, are you looking to understand the data usage that is showing for "General" within your device? While we are unable to access any specific data usage information for your device, we would recommend accessing Settings>General and then reviewing any possible features that are enabled there that could utilize data.
-Andi
Yes, I want to know what General is.
General is an option available within Settings of your iPhone device. There are a number of different options that are housed under "General" within your device Settings. To review all of the options that are available within this section of your device, please go to Settings>General from your device to see the additional options that are listed under "General". Please let us know if you have any additional questions after reviewing this information in your device.
-Andi
@vzw_customer_support wrote:General is an option available within Settings of your iPhone device. There are a number of different options that are housed under "General" within your device Settings. To review all of the options that are available within this section of your device, please go to Settings>General from your device to see the additional options that are listed under "General". Please let us know if you have any additional questions after reviewing this information in your device.
-Andi
Which of these general settings use cellular though? I already disabled its AirDrop and software update. Did I miss anything else in there?
Ant, we want to make sure that you know exactly where that data use is coming from. There's a couple of threads in the Apple forums about this same issue, and the consensus seems to be that "Genera" under data use are system services on your phone. Please try going to Settings > Cellular or Settings > Mobile Data and look under "System Services" for a breakdown of data being used.
Here's a link to a similar thread in the Apple forums: https://discussions.apple.com/thread/8470751?sortBy=best
~Jesse
@vzw_customer_support wrote:Ant, we want to make sure that you know exactly where that data use is coming from. There's a couple of threads in the Apple forums about this same issue, and the consensus seems to be that "Genera" under data use are system services on your phone. Please try going to Settings > Cellular or Settings > Mobile Data and look under "System Services" for a breakdown of data being used.
Here's a link to a similar thread in the Apple forums: https://discussions.apple.com/thread/8470751?sortBy=best
~Jesse
I just need to know what is in General as shown in my original post's https://matrix.zimage.com/_matrix/media/v3/download/ross154.net/roAKRVmNNgazozzMtlZbtiNa/IMG_3458.PN... screen shot/capture. I disabled a lot of cellular data apps and still see these big usages even within 30 mins once in a while. I only have 4 GB of data on legacy 4 GB plan so I need to figure out what is using so much.
Thanks for getting back to us, unfortunately, we're not able to pinpoint data usage any further than the information we have been able to provide earlier. Aside from apps, how else are you using your phone?
-Lauren
@Ant, I'm not sure if CS can view your outside link. Have seen posts from assorted agents saying they couldn't view images, links, etc. for whatever reason. I could open your link just fine, but am an Android user not all that conversant with the iPhone interface.
Many apps run in the background constantly, so will continue to pull data even if the phone isn't being used or you don't have the app open. The OS is probably also regularly checking for software updates, and if it's a Verizon phone, the carrier software is running stuff in the background too looking for updates, or security checks. Short of upgrading your service plan to something with more data or deleting/disabling even more apps, the only other thing I can think of is to use Wi-Fi as often as possible.
@SynthpopAddict wrote:@Ant, I'm not sure if CS can view your outside link. Have seen posts from assorted agents saying they couldn't view images, links, etc. for whatever reason. I could open your link just fine, but am an Android user not all that conversant with the iPhone interface.
Many apps run in the background constantly, so will continue to pull data even if the phone isn't being used or you don't have the app open. The OS is probably also regularly checking for software updates, and if it's a Verizon phone, the carrier software is running stuff in the background too looking for updates, or security checks. Short of upgrading your service plan to something with more data or deleting/disabling even more apps, the only other thing I can think of is to use Wi-Fi as often as possible.
Yeah, I just need to figure out what is using so much for cellular data's General. For now, I have to turn off cellular data when I am not using it, but that's hard when I am not on wifi when I am out. ๐
Thanks for those details, Ant. If not on WiFi, you will be using data when using these services. Are you resetting your data monitoring monthly as well? I understand you are concerned about your usage and you mentioned you are using a grandfathered 4GB plan. Are you using up or exceeding your allowance every month? Have we had the chance to review other plan possibilities?
-Lauren
@vzw_customer_support wrote:Thanks for those details, Ant. If not on WiFi, you will be using data when using these services. Are you resetting your data monitoring monthly as well? I understand you are concerned about your usage and you mentioned you are using a grandfathered 4GB plan. Are you using up or exceeding your allowance every month? Have we had the chance to review other plan possibilities?
-Lauren
I reset my cell data stats daily before I sleep since I monitor at least once a day. I haven't gone over my cap yet, but I am trying to avoid that.
@Ant wrote: I reset my cell data stats daily before I sleep since I monitor at least once a day. I haven't gone over my cap yet, but I am trying to avoid that.
-Andi
Is it possible that the data resetting is making something in the Apple iOS run something with regenerating some files and hence using cellular data? Then it just all goes into the catch-all General tab. Maybe if you turn on airplane mode when the phone isn't being used, it would help. Just speculating here...
I have to turn off cellular data to prevent this, but the problem I need to use it when out without wifi. ๐
The only way I can see to get around this is to change your plan to something which has more data. Have you considered using one of the prepaid plans? They are no frills and you are deprioritized to the postpaid customers so your data speeds overall are going to be slower, but aren't terribly expensive, especially if you set up autopay. Would recommend using autopay if you're a prepaid customer anyway, since it's a pay-by-the-month service and if you forget to pay in time, will cancel after the month is up.
Ant, please let us know if you'd like for us to review your account for the best plan.
-Natasha
Thanks. I will do that later on.
I tried Googling to see if anything came up, but this must be something proprietary to the Apple iOS as nothing appeared. There are some YouTube videos about disabling some stuff in an iPhone which may or may not help with the data usage.
4 GB is not a lot of data for these times. Back when there weren't many apps at all or they weren't very sophisticated, would have been adequate for people who don't live on their phones, but I'm a pretty light data user on the 15 gig prepaid plan and I use anywhere between 5-7 gigs a month. And my daily screen time is less than a hour a day!
We appreciate the clarification. We can take a look at your account, but we would not be able to check what each app is using. If you would like to continue, let us know, and we'll be happy to help out.
~Freddy
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