Wifi Calling stops working randomly
rdunaway
Enthusiast - Level 1

Verizon wifi calling stops working randomly through the day or during the night.   I keep my phone in airplane mode with wifi and wifi calling enabled because cell service is non-existent.   I'll look down randomly and VZW Wi-Fi  next to the wifi symbol has vanished.  Everything else on the phone works at the time.  I turn airplane mode off and on and it will work again until the next time.   This happens with my iphone 13 and my older samsung galaxy phone.  This problem has been going on for years for me and others.  I've  read a lot of similar posts in this forum and other forums.  Seems like verizon never has the correct fix.   People are spending hours on the phone with Vzw to no avail.  I'm trying Tmobile at the moment so I have both services running on my phone at the same time.  I noticed VZW Wi-Fi  disappears but the T-Mobile Wi-Fi is always there.   I just added the Tmobile esim about a week ago so no the tmobile service is not affecting verizon wifi calling.  When VZW Wi-Fi  disappears and I try to make it call the phone gives the message that the phone is in airplane mode and tells me I need to take it out of wifi mode to make a call.  

Labels (1)
0 Likes
9 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read that you're having issues with your service. I would like to get some clarification on your issue. Is the issue with your Verizon service or the Wi-Fi calling feature? ~Peter

0 Likes
rdunaway
Enthusiast - Level 1

Verizon wifi calling.   

0 Likes
vzw_customer_support
Customer Service Rep

We appreciate the additional details. What are the speeds that you get with your Wi-Fi service? Is this happening with all devices or just your device?

~Freddy

0 Likes
rdunaway
Enthusiast - Level 1

Internet speed is 50/2 mbps. I don't have other devices here to test it so I don't know.  

0 Likes
vzw_customer_support
Customer Service Rep

 

Great. Are you able to test with other ifi etworks? Does this happen outside the home as well?-Joe

0 Likes
rdunaway
Enthusiast - Level 1

Yes it happens on other wifi networks.  

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for letting us know that this is happening when you connect to other Wi-Fi networks as well. You shared that you keep the phone in Airplane Mode due to low service availability. Since Wi-Fi calling will also enable without Airplane Mode being on, does the device give you issues or allow for a Wi-Fi call to complete once you turn Airplane Mode off or does the device attempt to only make a regular call at that time?

-Andi

0 Likes
vzw_customer_support
Customer Service Rep

Hello, this is a courtesy follow up regarding your Wi-fi Calling dilemma. Our goal is to provide the support you need. Please reach out at your best convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

0 Likes
rdunaway
Enthusiast - Level 1

Gilbert - Reach through the community or call vzw tech support?

0 Likes