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You see a black screen, but you can hear alerts, sounds, and vibrations.
CHERYL2324
Newbie
‎01-29-2018 12:28 PM

My screen went black and won't turn back on.  The phone is working but you can't see anything on the screen.

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Re: You see a black screen, but you can hear alerts, sounds, and vibrations.
Ann154
Super User
Super User
‎01-29-2018 01:13 PM

Sounds like a hardware problem. I would suggest visiting the nearest Apple store and have it replaced.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: You see a black screen, but you can hear alerts, sounds, and vibrations.
bd94s10
Specialist - Level 2
‎01-30-2018 08:17 AM

Before visiting an Apple store (if you live near one) be certain to schedule an appointment. Some Apple stores will still see you without an appointment but the wait can be long. And with the battery replacement thing going on for older iPhones I've read lines are very long at Apple stores.

If you have another iOS device download the Apple Store app to schedule an appointment. If you neeed to do it from a computer go here: Genius Bar Reservation and Apple Support Options - Apple - Click on Get Hardware Help

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Re: You see a black screen, but you can hear alerts, sounds, and vibrations.
vzw_customer_support
Customer Service Rep
‎02-01-2018 08:34 AM

A blank screen on such a new phone is a concern to us, Cheryl2324. Ann154 and bd94s10 had a great idea to take your phone to Apple, and we also can help you from here. Had there been any damage to the screen around the time this started? Aside from being blank, does the screen appear to be responsive when touching it (i.e. triggering ?

 

LynnD_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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